Senior Operations Supervisor

Job Description:

About Us:

At ID Logistics we are dedicated to fostering a dynamic and inclusive work environment where every team member is welcomed and valued. As a leading global 3PL (3rd party logistics) transportation organization with over 35,000 employees in over 400 sites across 18 countries, we pride ourselves on our customer first approach and commitment to operational excellence.

Position Overview: A Senior Supervisor, or Senior Department Supervisor, is responsible for managing the workflow of their team or department by assigning tasks, supporting staff, monitoring results and reporting to senior management. They contribute to the efficiency of their department by reviewing and improving processes and setting targets for their teams. A senior supervisor is also responsible for coaching, resolving issues and serving as a link between subordinates and upper management.

This is a day shift position, Monday – Friday (Monday, 9:00am start time, Tuesday-Friday, 4:00 am start time)

Key Responsibilities:

• Follows established operational procedures for activities such as verification of incoming and outgoing shipments, handling, and disposition of materials, and keeping warehouse inventory current.
• Primarily responsible for ensuring training is completed (OSHA equipment, compliance, etc.) and records are maintained for a variety of needs including OSHA, customer, and other audits.
• Manages key operational requirements within the budget and according to customers’ requirements.
• Meets and exceeds customer satisfaction through strong understanding of customer expectations.
• Addresses and helps resolve customer complaints both verbally and written directly and indirectly.
• Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates.
• Completes operations by developing schedules, assigning and monitoring work, gathering resources, implementing productivity standards, resolving operations problems, maintaining reference manuals, and implementing new procedures.
• Monitor employee productivity and provide constructive feedback and coaching.
• Receive complaints and resolve problems.
• Maintain timekeeping and personnel records by inputting payroll data (hours, comments) for hourly direct reports daily and approving weekly.
• Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises.
• Maintains safe and healthy work environment by establishing and enforcing organization standards and adhering to legal regulations.
• Able to handle accident handling (injury management, witness statements, reporting and investigation).
• Follow ID Logistics’ corporate and site-specific Good Manufacturing Practices and correct noncompliance when observed
• Follow ID Logistics’ corporate and site-specific safety policies and procedures, and correct noncompliance when observed
• Follow corporate and site-specific Good Manufacturing Practices and report noncompliance when observed.
• Observe all company safety rules and assist in enforcement as appropriate.
• Other duties as assigned.
  
  

Why Join Us?

• Innovative Environment: Work in a forward-thinking company that values creativity and continuous improvement
• Career Growth: Opportunities for professional development and career advancement within a growing organization
• Inclusive Culture: Be part of a diverse team that values respect, collaboration, and inclusivity
• Competitive Compensation: Competitive annual salary between $70,000 - $77,500 with an annual performance based bonus, and benefits including health, dental, and vision insurance, 401(k) matching, and more
  
  

Requirements:

Minimum Requirements:

• High School Diploma or GED; BS/BA in Logistics/Supply Chain, general business relevant
• field is preferred; or equivalent combination of experience and education.
• At least five years proven experience as supervisor or relevant role in a distribution, 3PL or
• warehouse environment.
• Experience with 5S and continuous improvement programs.
• Excellent communication and interpersonal skills.
• Strong knowledge of MS Office and WMS software.
• Experience with time keeping; ADP E-time is a plus.
• Ability to work in a fast paced, dynamic environment.
• Able to demonstrate effective written and verbal communication skills.