Operations Supervisor

About Us: At ID Logistics we are dedicated to fostering a dynamic and inclusive work environment where every team member is welcomed and valued. As a leading global 3PL (3rd party logistics) transportation organization with over 35,000 employees in over 400 sites across 18 countries, we pride ourselves on our customer first approach and commitment to operational excellence. When you join ID Logistics, you become part of a company committed to Investing in our Employees.

Position Overview: The Department Supervisor, is responsible for managing the daily operations and workflow of their team or department by assigning tasks, supporting staff, monitoring results and reporting to senior management. They contribute to the efficiency of their department by reviewing and improving processes and setting targets for their teams. The Supervisor also acts as a key liaison between subordinates and upper management, ensuring clear communication and alignment of team goals with organizational priorities.

Responsibilities:

• Follows established operational procedures for activities such as verification of incoming and outgoing shipments, handling, and disposition of materials, and keeping warehouse inventory current.
• Primarily responsible for ensuring training is completed (OSHA equipment, compliance, etc.) and records are maintained for a variety of needs including OSHA, customer, and other audits.
• Manages key operational requirements within the budget and according to customers' requirements.
• Meets and exceeds customer satisfaction through strong understanding of customer expectations.
• Addresses and helps resolve customer complaints both verbally and written directly and indirectly.
• Set goals for performance and deadlines in ways that comply with company's plans and vision and communicate them to subordinates.
• Completes operations by developing schedules, assigning and monitoring work, gathering resources, implementing productivity standards, resolving operations problems, maintaining reference manuals, and implementing new procedures.
• Monitor employee productivity and provide constructive feedback and coaching. Receive complaints and resolve problems.
• Maintain timekeeping and personnel records by inputting payroll data (hours, comments) for hourly direct reports daily and approving weekly.
• Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises.
• Maintains safe and healthy work environment by establishing and enforcing organization standards and adhering to legal regulations.
• Able to handle accident handling (injury management, witness statements, reporting and investigation).
• Follow corporate and site-specific Good Manufacturing Practices and report noncompliance when observed.
• Observe all company safety rules and assist in enforcement as appropriate.

Why Join Us?

• Innovative Environment: Work in a forward-thinking company that values creativity and continuous improvement.
• Career Growth: Opportunities for professional development and career advancement within a growing organization.
• Inclusive Culture: Be part of a diverse team that values respect, collaboration, and inclusivity.
• Competitive Compensation: Attractive annual salary of $70,000-$75,000 plus a performance-based bonus, with benefits including health, dental, and vision insurance, 401(k) matching, and more.

Schedule: Friday – Sunday 12-hour

Status: Exempt

Requirements:

Requirements:

• Minimum of three (3) years proven experience as supervisor or relevant role in a distribution,3PL, ecommerce or warehouse environment.
• Experience with 5S and continuous improvement programs.
• Excellent communication and interpersonal skills.
• Strong knowledge of MS Office and WMS software.
• Experience with time keeping; ADP E-time is a plus.

Education

• High School Diploma or GED; BS/BA in Logistics/Supply Chain, general business relevant field is preferred; or equivalent combination of experience and education.

Req Benefits: Medical, Dental, Vision-FSA/HSA programs available-401K with matching program-Vacation and sick time-Friendly and Open-Door culture