What are the responsibilities and job description for the Field Service Technician position at ID Mail Systems, Inc.?
Job Description
ID Parcel and Mail Solutions is seeking an ambitious and conscientious Field Service Technician. This role will provide exciting opportunities to work for a dynamic company in a fast-paced industry. The position will expose the successful candidate to many technologies and interesting projects. College students and retirees considered.
The Field Service Technician will have a basic understanding of electrical, computer, mechanical, pneumatic, and hydraulic schematics to effectively detect and resolve issues with electrical and mechanical components. This professional will ensure customer commitments are executed as planned to assure complete customer satisfaction. Duties include, but are not limited to:
ID Mail Systems, a manufacturer of parcel and mail processing and sorting equipment, and related engineering and support services. We design and assembly complex automation systems including both hardware and software to help our customers process parcels and mail faster and at a lower cost. We are a small and multidiscipline team who are dedicated to our common success and the success or our customers. We travel across the USA and around the world selling, installing, and servicing the systems we build in New Britain, CT.
ID Mail Systems, a manufacturer of parcel and mail processing and sorting equipment, and related engineering and support services. We design and assembly complex automation systems including both hardware and software to help our customers process parcels and mail faster and at a lower cost. We are a small and multidiscipline team who are dedicated to our common success and the success or our customers. We travel across the USA and around the world selling, installing, and servicing the systems we build in New Britain, CT.
ID Parcel and Mail Solutions is seeking an ambitious and conscientious Field Service Technician. This role will provide exciting opportunities to work for a dynamic company in a fast-paced industry. The position will expose the successful candidate to many technologies and interesting projects. College students and retirees considered.
The Field Service Technician will have a basic understanding of electrical, computer, mechanical, pneumatic, and hydraulic schematics to effectively detect and resolve issues with electrical and mechanical components. This professional will ensure customer commitments are executed as planned to assure complete customer satisfaction. Duties include, but are not limited to:
- Traveling to customer sites to install, troubleshoot, repair, and maintain all equipment and controls for customer organizations. The address shown in this job listing is in the center of the area of several customers sites within a 15-mile radius that the position will be responding to for servicing our equipment. Other sites will be added in the future.
- The candidate must be willing to occasionally respond to customer sites in the evening or on weekends to repair systems that are down.
- Utilizing equipment manuals, technical documents, internal and vendor resources to research machine issues and perform maintenance and repairs.
- Completing and submitting proper documentation to headquarters and customer regarding the status of machine issues, repairs, and installation.
- Promoting and performing preventative maintenance on customer systems and conducting after-sales technical support and training.
- Possessing and maintaining an in-depth knowledge of machines used in the material handling industry and product lines offered by the company.
- Provide phone and web support to other company and customer field technicians.
- Travel to other areas to service ID Parcel machines where no local technician is available.
ID Mail Systems, a manufacturer of parcel and mail processing and sorting equipment, and related engineering and support services. We design and assembly complex automation systems including both hardware and software to help our customers process parcels and mail faster and at a lower cost. We are a small and multidiscipline team who are dedicated to our common success and the success or our customers. We travel across the USA and around the world selling, installing, and servicing the systems we build in New Britain, CT.
ID Mail Systems, a manufacturer of parcel and mail processing and sorting equipment, and related engineering and support services. We design and assembly complex automation systems including both hardware and software to help our customers process parcels and mail faster and at a lower cost. We are a small and multidiscipline team who are dedicated to our common success and the success or our customers. We travel across the USA and around the world selling, installing, and servicing the systems we build in New Britain, CT.