What are the responsibilities and job description for the Customer Success Manager - Federal position at ID.me?
Company Overview
ID.me is the next-generation digital identity network that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly log in across websites without having to create a new login or verify their identity again. 130 million members experience streamlined login and identity verification with ID.me at 16 federal agencies, 30 states, and 56 healthcare organizations. More than 600 consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships.
ID.me’s technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. ID.me is committed to “No Identity Left Behind” to enable all people to have a secure digital identity. To learn more, visit https : / / network.id.me / .
Responsibilities
- Own the relationship and ultimate success of a portfolio of ID.me’s top Federal customers, including initial onboarding, strategy development, product optimization, and retention.
- Develop a trusted advisor relationship with clients, understanding their business strategy and KPIs
- Deliver next-level results and service while continuously considering creative solutions to improve products and increase adoption.
- Serve as your clients’ advocate internally by liaising with senior leaders across ID.m,e including sales, marketing, product, engineering, and support
- Maximize value for your clients by influencing decision-makers to implement ID.me according to best practices and by leveraging our entire suite of services.
- Transform clients into champions by maintaining high levels of engagement and communication, conducting routine performance reporting, strategic planning, and business reviews.
- Drive customer advocacy through net promoter score (NPS), case studies, testimonials, and referrals.
- Contribute to the evolution of processes and products through organized and data-driven communication.
- Effectively identify, respond, and resolve integration issues and renewal risks both independently and through collaboration with ID.me teammates.
Qualifications
ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations.
Please review our Privacy Policy, including our CCPA policy, at id.me / privacy . If you provide ID.me with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy.
ID.me participates in E-Verify.
