What are the responsibilities and job description for the Member Support Representative II - Verifications position at ID.me?
Role Overview
As a Member Support Representative II - Verifications, you will play a crucial role in ensuring the security and accuracy of our virtual member verification process. You will engage with members via video calls, guiding them through the verification process while delivering outstanding customer service.
This opportunity is located onsite in Tampa, FL. This is a full time opportunity and is not able to be done remotely.
Responsibilities :
- Conduct inbound video verification calls with members, ensuring a friendly and professional experience
- Verify member identities across multiple communities by requesting and validating required documentation
- Address member inquiries and concerns related to the verification process
- Assist with account recovery to track, manage and resolve members’ issues, ensuring a secure and efficient resolution
- Embrace and implement the tactics and techniques provided by leadership during coaching / training sessions in order to achieve desired goals
- Adhere to the companies Quality Assurance program and the associated policies
- Collaborate with team leads and management to enhance the verification process
- Stay updated on company policies, procedures, and industry regulations
Education and Experience :
Required Skills & Competencies :
Physical Requirements :
What We Offer :
ID.me applicants must be able to pass a background check including : criminal background and a review of credit reports (not credit scores).
ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations.
Please review our Privacy Policy, including our CCPA policy, at id.me / privacy . If you provide ID.me with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy.
ID.me participates in E-Verify.
