Meter Specialist

Position Overview

The Quality Assurance Meters Verification Specialist upholds quality standards by thoroughly reviewing submitted or in-progress projects, communicating primarily with field team members (who produce the work) and local utility providers to validate the accuracy of utility meters information (e.g., electric, water, and gas meters). The Meters Verification Specialist ensures each meter is properly accounted for and matched to the correct unit or space on the property.

Position Summary

The most important tasks and responsibilities for this role are to…

Effective communication is the key success factor for this role. You will act as liaison between the Field Team, Property Manager, and local Utilities providers on multiple projects simultaneously while supporting other team members.

• Review projects (commercial property maps and information) for accuracy of information.
• Work with remote field team members to correct errors and increase work throughput.
• Deliver completed projects to the Quality Assurance team for final review.
• Meet project deadlines and production expectations.
• Respond timely to questions and requests from team members and utility providers.
• Politely, professionally, and persistently request and provide accurate information.

Position Responsibilities

In this position, the most important ways to spend time each day is to…

• Scrutinize commercial property data and imagery for accuracy and errors against company quality standards.
• Use phone, email, and chat to quickly, politely, and professionally communicate.
• Work with interdepartmental teams to increase project completion accuracy and efficiency.
• Communicate with team members and external entities, such as utility providers and property managers.
• Attend meetings on time, as needed, to preserve organizational alignment and strategy.
• Use Client Relationship Management (CRM) software and other methods to track progress.
• Regularly report on progress, performance, and project issues.
• Actively participate in coaching, training, and on-boarding, as needed.
• Complete and submit HR paperwork in an accurate and timely manner.
• Other tasks, duties, and responsibilities as assigned.

Experience Required:

• Superb written and spoken communication skills: phone, email, text, video, etc.
• Excellent attention to detail, data analysis, and reporting skills.
• Experience with commercial property mapping, floorplans, or blueprints a plus.
• Strong spatial thinking—you can rotate a 3-dimensional box in your mind and always know which side is facing you.
• Client Relationship Management (CRM) software experience, especially MS Dynamics is a plus.

Additional Benefits:

• Full-time and remote work with flexible schedule.
• Health, Dental, and Vision Insurance.
• Paid time off.
• 401(K) with matching contribution.

PHYSICAL REQUIREMENTS (with or without reasonable accommodations)

• Remaining in stationary positions, often standing or sitting for prolonged periods (up to 4 hours).
• Communicating with others to exchange information.
• Repetitive motions that may include the wrists, hands and/or fingers (e.g., typing).
• Adjusting or moving objects up to 20 pounds in all directions (e.g., stacks of project paperwork).
• Assessing the accuracy, neatness and thoroughness of work assigned.
• Ability to use common office equipment, such as telephones, printers, pens, staplers, computer monitors and keyboard.

ID Plans is the longest-standing and most reputable data analytics and property information provider for Commercial Real Estate (CRE). For over 25 years, we have created technology and insights into real-world property management challenges. ID Plans is an equal opportunity employer.