What are the responsibilities and job description for the Customer Service Representative position at ID Shop, Inc.?
**Welcome to ID Shop, Inc.!**
We are a dynamic company dedicated to providing top-notch ID badge products and services to our clients.
We are currently seeking a Technical Customer Support Representative to join our team in Greenwood, SC offices.
The ideal candidate will be responsible for providing exceptional customer service and technical support to our clients.
**Key Responsibilities:**
- Handling customer inquiries and resolving technical issues
- Providing product training and support
- Assisting with warranty and RMA cases
**Requirements:**
- Excellent communication and interpersonal skills
- Proficiency in Microsoft 365 suite operations
- Experience with Windows operating systems and hardware
- Basic understanding of database operations
**What We Offer:**
- Competitive salary and benefits package
- Opportunities for growth and development
- Collaborative and supportive team environment
