What are the responsibilities and job description for the Technical Support Specialist position at ID Shop, Inc.?
**About ID Shop, Inc.**
ID Shop, Inc. is a leading provider of professional ID badge products in the USA.
We are seeking a highly skilled Technical Customer Support Representative to join our team in Greenwood, SC offices.
The successful candidate will work full-time on-site, Monday-Friday, 8AM-5PM Eastern excluding holidays.
**Job Overview**
This is an exciting opportunity for a technical support specialist to provide top-notch customer service and technical assistance to our clients.
The ideal candidate will have excellent communication skills, patience, and the ability to learn new products and systems quickly.
**Responsibilities:**
- Answering customer technical support questions related to ID card production software
- Providing technical support for ID card printers
- Assisting customers with setup and training for new installations and reinstallation of their system(s)
- Setting up warranty and RMA cases for any products that are in need of repair for customers
**Required Skills and Qualifications:**
- Proficiency in Microsoft 365 suite operations including Teams and Excel
- Microsoft Windows (10 & 11) support including installation and removal of printers, drivers and hardware
- Understanding of database operations, although a formal DBA certification is not required
- Knowledge of secure file transfers and remote-support tools
**Benefits:**
- Company-paid health insurance (Premiums are 25% paid by employee, and 75% paid by company)
- 401(k) matching up to 4%
- Pay increases (merit-based, upon positive annual review)
