What are the responsibilities and job description for the IT Help Desk Representative position at ID SHOP?
Join Our Team at ID Shop, Inc.
We are a leading provider of ID badge solutions in the USA.
Job Role
This is a full-time opportunity to work on-site in our office, supporting customers with technical issues related to ID card production software and printers.
Main Responsibilities
- Support customers with technical queries regarding ID card production software and printers
- Assist with setup and training for new installations and reinstallation of systems
- Manage warranty and RMA cases for products in need of repair
- Stay current with vendor hardware and software
Required Skills
To succeed in this role, you will need:
- Excellent communication and interpersonal skills
- A patient and empathetic approach to customer interactions
- Ability to think critically and solve complex problems
Our Benefits
We offer a competitive benefits package, including health insurance, retirement plan, and opportunities for career growth.
