Medical Receptionist

**Please include two professional references with your application. Each reference should provide a direct contact phone number, email address, and a brief description of your relationship with them.**

We are seeking a highly skilled and dedicated Medical Receptionist to be the welcoming face of our healthcare team. As the first point of contact for our patients, you will play a pivotal role in ensuring a seamless and exceptional experience from the moment they walk through our doors. If you thrive in a fast-paced, high-volume medical environment and have a passion for delivering top-notch customer service, this is the perfect opportunity for you!

You will be responsible for managing front desk operations, scheduling appointments, handling patient inquiries, and supporting our healthcare providers. With a focus on professionalism and respect, we are looking for someone who can balance a wide variety of administrative tasks while fostering a compassionate and efficient environment for our patients.

We offer the chance to be part of a dynamic, supportive team in a highly respected outpatient follow-up and referral clinic. This role will allow you to use your medical office experience and organizational skills to directly impact the well-being and satisfaction of our patients.

If you're a detail-oriented, patient-focused individual with experience in a medical setting, we encourage you to apply and contribute to the ongoing success of our healthcare team.

Job Summary

• Greet patients and visitors with a professional and friendly demeanor, ensuring a positive first impression.
• Collect patient copays, account balances, and process payments accurately.
• Schedule appointments for patients and manage the clinic calendar for our providers to optimize time management.
• Maintain accurate patient records, ensuring confidentiality in compliance with HIPAA regulations.
• Process patient registrations, verify insurance information, and update medical records as necessary.
• Handle a high volume of incoming calls, providing clear and concise information while directing calls appropriately.
• Sort through high-volume incoming faxes, prioritizing urgent matters for timely follow-up.
• Coordinate with outside healthcare clinics to schedule referrals, ensuring a seamless transition of care for referred patients.
• Perform routine clerical duties, including data entry, filing, and organizing patient records to ensure office efficiency.
• Utilize medical office software such as eClinicalWorks and pMD for scheduling, patient record management, and communication.
• Maintain a clean, organized, and welcoming reception area to foster a positive and professional environment for patients.

Qualifications

• Proficiency with eClinicalWorks and experience with other medical office software, such as pMD, is required.
• Minimum of 3 years of experience as a Medical Receptionist or in a similar role within a medical office or healthcare setting.
• Ability to manage high volumes of calls, emails, and paperwork while maintaining organization and attention to detail.
• Exceptional organizational skills with the ability to prioritize tasks efficiently in a fast-paced environment.
• Excellent communication skills, including the ability to convey complex information clearly and professionally to patients and healthcare providers.
• Strong problem-solving skills and the ability to handle stressful or challenging situations with composure and professionalism.
• Solid understanding of HIPAA compliance and patient confidentiality requirements.
• High level of professionalism, integrity, and respect for others, especially when dealing with sensitive patient information.
• Knowledge of insurance verification and the ability to accurately process insurance information and payments.
• Team-oriented mindset with a cooperative attitude toward supporting colleagues and healthcare providers.
• Strong attention to detail and the ability to maintain accurate patient records and documentation.
• Flexibility and adaptability to accommodate changes in schedules or clinic needs.
• Bilingual skills (if applicable) are a plus, as they can assist in communicating with a diverse patient population.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Medical Specialty:

• Infectious Disease
• Internal Medicine

Schedule:

• Monday to Friday

Application Question(s):

• Do you have at least 3 years of experience working as a Medical Receptionist or in a similar role within a healthcare setting? If yes, please briefly describe your experience, including the software you’ve worked with and any key responsibilities you’ve managed.
• What makes you passionate about working in a healthcare setting, and how do you ensure that every patient receives a positive experience when interacting with the front desk?
• How do you handle high-pressure situations in a busy medical office setting? Can you provide an example of a time you successfully managed multiple tasks or difficult situations?
• What strategies do you use to maintain patient confidentiality and adhere to HIPAA regulations while managing sensitive patient information?
• Please provide your 2-3 professional references. Each reference should provide a direct contact phone number, email address, and a brief description of your relationship with them.

Experience:

• Medical receptionist: 3 years (Required)
• eClinicalWorks: 2 years (Required)

Language:

• Spanish (Preferred)

Ability to Commute:

• Frisco, TX 75033 (Required)

Work Location: In person

Salary : $18 - $22