Field Service Data Entry Clerk

At ProMach, we’re looking for people who want to shine. You’ll have opportunities to take your career in the direction you want. You can be creative. Strategic. Persuasive. Influential. Mechanical marvel. Customer service authority. Meticulous. A closer. A futurist.

You’ll be challenged and rewarded. Improve our customers’ packaging performance and efficiency every day. Help build the future of packaging automation. We’re proud of that and hope you will be too.

Do we have your attention? Keep reading.

ID Technology is seeking an exceptional Field Service Data Entry Clerk who will contribute to the success of the company by overseeing daily operations of customer service across all facilities in the US and Canada.

Are you excited about this work?

• Process field service orders nationally, verifying for accuracy
• Confirm parts pricing and accuracy before billing (confirming any discount structures)
• Coordinate final parts ordering for items needed after completion of service visit, working with technicians/service coordinators
• Follow up as appropriate on services and transfer orders to ensure completion accuracy
• Check parts against paperwork, amend inventory and allocate to jobs, working through discrepancies with all internal contacts as appropriate
• Maintain excellent records
• Follow established processes
• Manage weekly and monthly activities/reports to ensure all service billings take place for each month nationally
• Enter and manage data in Syteline
• Take internal parts requests and process Transfer orders to bring in necessary items for stock and/or demo use following established internal processes and approvals
• Run inventory reports and counts working with sales, technicians, service coordinators and management to verify accuracy of inventory levels during quarterly cycle counts
• Collaborate with Field Service Coordinators on any discrepancies before final processing of orders.
• Collaborate with the Assistant Manager of Service Coordination on all regional quarterly inventories as appropriate
  
  

What’s in it for you?

There's no monopoly on innovative ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people are happy and choose to build a career.

In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match. And because we understand the importance of feeling protected, there is no waiting period for benefits – you are eligible on your first day of employment!

If this sounds like you, we want to connect!

• Two year degree or relevant certification preferred
• Experience in sales &/or customer service
• Ability to understand technicians’ needs & relate to paperwork flow
• Strong written and verbal communication and human relations skills
• Demonstrated excellence in organization and time management skills
• Must be computer literate
• Must maintain a positive attitude
  
  

Pro Mach, Inc. was named to the Inc. 5,000 list of the fastest growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities.

We have the rewards, opportunities, and the market strength of a large organization combined with the entrepreneurial culture of a small, fast-paced company. You will enjoy the benefits of working with a growing company that competes globally with the personal touch and feel of a smaller company where you can make an impact every day.



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ProMach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug-free workplace.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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