Scheduling Coordinator

Are you someone who loves helping others, thrives in a fast-paced environment, and takes pride in staying organized—even when the pressure is on?

We’re looking for someone like you to join our growing team.

As our Scheduling Coordinator, you will be a vital part of our care operations, supporting caregivers and clients with warmth, empathy, and efficiency. In this pivotal role, you’ll be the friendly and organized voice at the center of our office—keeping schedules running smoothly and ensuring every client receives the care they need, when they need it.

You’ll:

• Proactively manage and adjust caregiver and client schedules using AxisCare and Google Calendar

• Tackle last-minute call-outs and cancellations with quick, thoughtful solutions

• Identify open shifts in advance and take proactive steps to ensure coverage

• Answer client phone calls with a calm, confident, and compassionate tone

• Collaborate with the care team to maintain strong communication and consistent uninterrupted service

• Match caregivers with clients thoughtfully, based on skill and personality fit

• Maintain accurate records of caregiver availability and time off

• Support new hires in understanding scheduling processes and expectations

• Build and nurture positive relationships with both clients and caregivers

Qualifications:

• Experience in scheduling, customer service, or healthcare coordination (home care preferred)

• Familiarity with AxisCare, and Google Calendar strongly preferred

• Strong verbal and written communication skills

• Highly organized, detail-oriented, and calm under stress

• A team player with a warm, upbeat, can-do attitude

• Exceptional customer service skills, time management skills, excellent communication skills

Benefits include:

• Competitive pay

• PTO

• HSA

• Vision

• Dental

Scheduling Coordinator Requirements:

• Experience – One year experience in a home care setting preferred

• Minimum Education – High school diploma,

• Certification - CNA is a plus