What are the responsibilities and job description for the Member Assistance Officer position at Idaho Central Credit Union?
Overview
Do you have excellent organizational and critical thinking skills? Do you enjoy showing compassion and providing helpful advice to people in need? Do you have some experience with customer service or a similar role?
If so, you could be the perfect candidate for our Member Assistance Officer role at Idaho Central Credit Union!
Idaho Central Credit Union’s mission is to help our members achieve financial success. As a Member Assistance Officer, you will manage various accounts, verify documents and information, and assist our members by answering their financial inquiries and making helpful recommendations.
Responsibilities
At work, your Primary Responsibilities will include:
- Managing delinquent loan accounts and overdrawn checking accounts.
- Analyzing risk to reduce loss by reviewing delinquency reports and insurance.
- Verifying account research and error corrections.
- Answering basic questions regarding bankruptcy, deceased, home help and repossession.
- Contacting members by telephone, letter, or in person for payment arrangements.
- Counseling and making informed recommendations to members with financial problems.
- Updating applications and interviewing past due members.
- Maintaining accurate records of contact with members.
Qualifications
Before you apply, make sure you have:
- One year of experience in a customer service role or similar role.
- The ability to always maintain the confidentiality of Credit Union and member records.
Also, please let us know in your application if you have:
- A Bachelor’s Degree or equivalent experience.
This role will also require some physical abilities including the ability to sit for extended periods of time, lift 20-40 pounds of office supplies, reach keyboards, and operate basic office machines.
You must be eligible for membership at Idaho Central Credit Union to obtain employment.
This role offers benefits, including:
- Competitive Pay
- Medical, Dental, & Vision Insurance (ICCU covers over 85% of the premium)
- Generous Paid Time Off
- 11 Paid Holidays
- Matching 401K AND Pension
- Tuition Reimbursement
- Employee Assistance Program
- Employee Wellness Program
- Paid Group Life and Disability Insurance
- Awesome Culture
- Business Discounts (such as cell phone service and gym memberships)
- And More
About Idaho Central Credit Union:
Since 1940, our mission has been to help members achieve financial success; and we have fun doing it! The culture is one where we care about each other. We are a work family, and you can feel it when you’re a part of it. Idaho Central Credit Union was named a Best Place to Work in Idaho. Plus, we are a top financially performing credit union in the nation. ICCU was voted for large companies the Best Place to work in Idaho. We have also been named by S&P Global Market Intelligence as the top performing credit union in the nation. We are a talent-based organization looking for talented individuals to help our members achieve financial success.
Idaho Central Credit Union is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, age, disability, protected veteran status or other characteristics protected by law.
The above statements reflect the general details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be inherent of the job.
