Member Service Specialist Supervisor- Caldwell

Overview

Do you have excellent organizational skills? Are you energetic, positive, and innovative? Do you like to serve in the community and participate in business development events? When the opportunity presents itself, do you like to step up and take charge of a team?

If so, you could be the perfect candidate for our Member Service Specialist Supervisor role at Idaho Central Credit Union!

Idaho Central Credit Union’s mission is to help our members achieve financial success. As a Member Service Specialist Supervisor, you will help our branch run smoothly by assisting the Branch Manager, overseeing the work of the Member Service Specialist team, and maintaining a focus on the needs of our Credit Union members.

Responsibilities

This role presents Professional Growth Opportunities, including opportunities for you to:

• Learn about branch management from your Branch Manager.
• Act as Branch Manager in the absence of your Branch Manager and Assistant Branch Manager.
• Become a Branch Manager by continually focusing on self-development, learning, and training.

To assist in the Management of the Member Service Specialist Team, you will be responsible for:

• Recruiting, hiring, onboarding, mentoring, and training new team members.
• Providing enthusiastic and motivational training in the areas of member service, teamwork and cooperation, positional growth and excellence, etc.
• Prioritizing to allow 15 hours per week for coaching.
• Directly supervising four to twelve team members.
• Developing and growing your branch through business development activities.
• Completing performance documentation to meet the needs of each position.

Your responsibilities to Credit Union Members will include:

• Keeping your Branch Manager informed of member needs or desires regarding products, services, and suggestions.
• Taking ownership of and resolving member escalations.
• Discovering innovative ways to market Credit Union services to the public.
• Volunteering at Service Organizations.

Your responsibilities for the Organization of the Branch will include:

• Ensuring accurate balancing of individual team member cash drawers.
• Coordinating scheduling for the Member Service Specialist staff.
• Maintaining a focus on meetings standards and goals in the branch.
• Monitoring branch “daily duty checklist” to ensure all operational tasks are completed promptly and accurately, and that the branch always remains in compliance.
• Managing the upkeep and maintenance of the physical facility.

Qualifications

Before you apply, make sure you have:

• A Bachelor’s Degree or equivalent experience.
• Signature Guarantee/Medallion Stamp Certification, Notary Public.

Also, please let us know in your application if you have:

• Experience in a branch environment.

This role will also require some physical abilities including the ability to sit or stand for extended periods of time, lift 20-40 pounds of office supplies, reach keyboards, and operate basic office machines.

You must be eligible for membership at Idaho Central Credit Union to obtain employment.

This role offers benefits, including:

• Competitive Pay
• Medical, Dental, & Vision Insurance (ICCU covers over 85% of the premium)
• Generous Paid Time Off
• 11 Paid Holidays
• Matching 401K AND Pension
• Tuition Reimbursement
• Employee Assistance Program
• Employee Wellness Program
• Paid Group Life and Disability Insurance
• Awesome Culture
• Business Discounts (such as cell phone service and gym memberships)
• And More

About Idaho Central Credit Union:

Since 1940, our mission has been to help members achieve financial success; and we have fun doing it! The culture is one where we care about each other. We are a work family, and you can feel it when you’re a part of it. Idaho Central Credit Union was named a Best Place to Work in Idaho. Plus, we are a top financially performing credit union in the nation. ICCU was voted for large companies the Best Place to work in Idaho.  We have also been named by S&P Global Market Intelligence as the top performing credit union in the nation.  We are a talent-based organization looking for talented individuals to help our members achieve financial success.

Idaho Central Credit Union is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, age, disability, protected veteran status or other characteristics protected by law.

The above statements reflect the general details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be inherent of the job.

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