What are the responsibilities and job description for the Workstation Technician - Meridian position at Idaho Central Credit Union?
Overview
Do you enjoy the process of solving technical issues? Are you self-motivated and able to work both independently and on a team? Do you have a knowledge of Microsoft desktop operating systems and software as well as file/folders permissions?
If so, you could be the perfect candidate for our Workstation Technician role at Idaho Central Credit Union!
Idaho Central Credit Union’s mission is to help our members achieve financial success. As a Workstation Technician, you will work on projects independently and as part of a team to satisfy technical needs for the Credit Union and our members.
Responsibilities
At work, your Primary Responsibilities will include:
- Delivering and setting up workstations and related hardware, software, and peripheral items.
- Researching and resolving any workstation issues, running Anti-Virus scans on workstations, and monitoring workstation performance.
- Leveraging desktop tools, performing computer imaging, and suggesting ways to improve user experiences.
- Teaching and guiding users regarding software and hardware functionality.
- Receiving assets, transporting equipment, and staging equipment for build/image activity.
- Executing equipment replacement activity, updating asset management system, and preparing assets for disposition.
- Providing front-line primary technical support to end users through troubleshooting workstation and user problems.
- Reassigning complex and/or high priority problems to be resolved by appropriate support groups.
- Working independently, collaborating with teammates, and assisting other technicians and analysts.
- Recording required team member and problem information in the designated trouble ticket
- Updating tickets, closing tickets, and journaling activity entries accurately.
Qualifications
Before you apply, make sure you have:
- Knowledge of Microsoft desktop operating systems and software along with file/folders permissions.
- The ability to always maintain the confidentiality of the Credit Union and member records.
Also, please let us know in your application if you have:
- A post-secondary degree in Computer Science/Computer Information Systems or a related field.
- Experience related to Computer Science/Computer Information Systems.
This role will also require some physical abilities including the ability to sit for extended periods of time, lift 20-40 pounds of office supplies, reach keyboards, and operate basic office machines.
You must be eligible for membership at Idaho Central Credit Union to obtain employment.
This role offers benefits, including:
- Competitive Pay
- Medical, Dental, & Vision Insurance (ICCU covers over 85% of the premium)
- Generous Paid Time Off
- 11 Paid Holidays
- Matching 401K AND Pension
- Tuition Reimbursement
- Employee Assistance Program
- Employee Wellness Program
- Paid Group Life and Disability Insurance
- Awesome Culture
- Business Discounts (such as cell phone service and gym memberships)
- And More
About Idaho Central Credit Union:
Since 1940, our mission has been to help members achieve financial success; and we have fun doing it! The culture is one where we care about each other. We are a work family, and you can feel it when you’re a part of it. Idaho Central Credit Union was named a Best Place to Work in Idaho. Plus, we are a top financially performing credit union in the nation. ICCU was voted for large companies the Best Place to work in Idaho. We have also been named by S&P Global Market Intelligence as the top performing credit union in the nation. We are a talent-based organization looking for talented individuals to help our members achieve financial success.
Idaho Central Credit Union is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, age, disability, protected veteran status or other characteristics protected by law.
The above statements reflect the general details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be inherent of the job.
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