IT Systems Analyst

Position Title: IT Systems Analyst

Effective Date: March 2025

Salary Grade/Range: Grade 15 / $62,814 - $78,517 - $94,221

FLSA Status: Exempt - Computer

EEO Job Category: Professional

General Position Summary:

The IT Systems Analyst is responsible for the installation, maintenance, configuration and integrity of application architectural solutions and software, integration technologies, reporting solutions, and data technologies such as business intelligence, data-as-a-service, and other similar platforms. This position primary focus is to conduct analysis, design, development and implementation of enterprise application integration solutions, reporting solutions, business intelligence solutions, and data development projects. The position plans and manages implementation, integration of new and existing technology solutions to meet business needs, and integration needs in alignment with the direction and standards of the court. Work is performed under general direction of the IT Data Technologies Lead and IT Manager, Applications, Data Technologies, and Development.

How We Work:

The Administrative Office of the Courts is committed to supporting the mission of the Idaho Courts using an approach that aligns strategy, work, and capacity. This approach empowers our employees to respond quickly and efficiently to meet the needs of our customers: citizens, courts, judges, employees, and other stakeholders. We believe in continual improvement of our services and products to better serve and support our customers and the evolving environment. Court employees are future-focused, take initiative, and are personally responsible for work delivery and professional growth. Our leaders are committed to professional development and growth of employees by empowering and supporting motivated individuals; providing clarity and focus for projects; giving those individuals the environment and support they need; and fostering a culture of collaboration, transparency, learning, trust, and shared accountability.

Major Duties and Responsibilities: (The examples provided do not cover all of the duties which the incumbent of this position may be required to perform.)

• Designs, implements, maintains and supports development and integration services to meet the service requirements of the Judiciary, including adherence to Service Oriented Architectures (SOA);
• Collaborates with technology team members, end users, integration partners and other stakeholders in the business process discovery, development, implementation, testing and validation of new integration services to ensure functional requirements are met;
• Creates and/or updates documentation, including requirements, specification, data flows, methods, and procedures;
• Assesses compatibility and integration of products/services in order to ensure an integrated architecture across current and future independent technologies;
• Conducts analysis and design of enterprise application integration solutions;
• Develops application architectural (integrated process, applications, data and technology) solutions to meet business and system integration needs in alignment with the enterprise direction and standards;
• Investigates and qualifies potential areas in which to introduce web services and other interface options;
• Monitors, reviews, analyzes and reports on the effectiveness and efficiency of existing systems and integrations;
• Develops testing strategies for improving or leveraging courts systems and integrations;
• Evaluates results of integration projects, then reports and makes recommendations based on findings;
• Designs and codes reports using structured queries;
• Responsible for the installation, maintenance, configuration, and integrity of application architectural solutions and software;
• Archives, preserves and generates system log files as needed;
• Fields incoming problem tickets and service desk calls from end users to resolve integration related issues;
• Identifies, develops, and recommends future architectural approaches and solutions;
• Plans and manages evaluations, implementations, and maintenance of new and existing technologies;
• Participates in development, planning, preparation, and ongoing disaster recovery readiness;
• Ensures that the court information systems work together as a cooperative unit;
• Ensures that any new software integrations introduced into the organization systems meets functional requirements, system compliance and other specifications;
• Maintains appropriate controls and documentation to ensure compliance with court business requirements and qualifications;
• Designs and creates customer-facing application solutions using common development tools;
• Effectively communicates complex concepts with vendors, customers, co-workers and management, both verbally and in writing;
• Performs other duties and responsibilities as assigned.

Minimum Qualifications:

The Idaho Supreme Court reserves the right to consider an equivalent combination of education, training, and/or experience necessary to successfully perform the major responsibilities of the position.

Education and Experience:

• Bachelor’s Degree in Computer Science, Engineering, Database Administration or a related field;
• System Analyst I requires a minimum of 2 years of experience with multi-tier and distributed application architectures including application, web, integration, database, and integrated architecture solutions;
• Experience supporting web-based content and tools, including editing of content for style and readability;
• Experience with XML, XSLT, XSD, and web services
• Experience with sFTP, SSRS, SQL Tools, C# .NET and Visual Studio preferred;
• Experience with all general court processes and/or information systems preferred;
• Experience with court clerk processes and experience with court fines, fees, restitution, receipt of payments, and other court financial operations preferred;
• Must have strong customer service and communication skills.

Knowledge, Skills, and Abilities:

• Knowledge of SOAP and WSDL;
• Knowledge of Windows Servers and Networks;
• Knowledge of Microsoft SQL, SSIS, SSRS, Visual Studio;
• Knowledge of web services, messaging, object orientation;
• Knowledge of full-stack application development in C# .NET;
• Knowledge of networking fundamentals and application to application data integration;
• Knowledge of solution coding and in multiple file formats such as XML, CSV, Flat files;
• Knowledge of query development using Structured Query Language (SQL);
• Knowledge of integrated systems in a multiple platform environment;
• Knowledge of system testing and software quality assurance best practices and methodologies;
• Knowledge of middleware preferred;
• Knowledge of software development lifecycle best practices and associated toolsets and processes preferred;
• Knowledge of court systems and court technology preferred;
• Team-oriented and skilled in working within a collaborative environment;
• Ability to evaluate, prioritize, and resolve computer user issues;
• Ability to respond to customers, who may be experiencing stress or frustration, in a prompt and professional manner;
• Ability to work independently and drive completion of assigned tasks;
• Ability to analyze problems and make sound decisions in a timely manner;
• Ability to communicate effectively verbally and in writing;
• Ability to successfully manage multiple competing priorities;
• Ability to establish and maintain cooperative professional relationships with co-workers, management, internal, and external customers;
• Ability to effectively prioritize and execute tasks;
• Ability to conduct research into software issues and products as required;
• Ability to present ideas in business-friendly and user-friendly language;
• Ability to travel throughout the State of Idaho.

The Idaho Supreme Court is an equal opportunity employer. Hiring is done without regard to race, color, national origin, sex, age, religion, socioeconomic status, sexual orientation, gender identity, disability, or any other applicable legally protected status. In addition, preference may be given to veterans who qualify under state and federal laws and regulations. If you need accommodation for applying or interviewing, please notify human resources.

Job Type: Full-time

Pay: $62,810.00 - $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No nights
• No weekends

Work Location: In person

Salary : $15,000 - $62,814