What are the responsibilities and job description for the Bilingual Case Manager (English/Spanish) position at Idaho State Job Bank?
Bilingual Case Manager (English / Spanish) at Sunrun in Boise, Idaho, United States Job Description Everything we do at Sunrun is driven by a determination to transform the way we power our lives. We know that starts at the individual employee level. We strive to foster an environment you can thrive in through our commitment to diversity, inclusion and belonging. Overview The Field Service Case Manager is responsible for coordinating effective execution of field service work through direct Sunrun branch and / or partner relationships. Customer obsession, excellent communication and a desire to succeed are critical personal characteristics for success. Must be Bilingual (English / Spanish) Must have solar experience Responsibilities Work with field crews, leaders and centralized support team to ensure jobs are ready to be actioned and completed to drive best possible customer experience. Serve as a point of contact to customers to effectively coordinate communications around routine Field Service activities and manage Field Service related customer inquiries and escalations as necessary Create and dispatch customer appointments in conjunction with Tech routes, schedules and utilization Initiate and create tasks to complete further work required for field service dispatches Prioritize customer escalations and adjust schedules to work with leadership to determine priority of jobs. Completes daily tasks within pre-established timelines by appropriately prioritizing multiple tasks within or across projects or cross functional teams with minimal direction from management Meets all identified team and client performance metrics, goals and deadlines in a fast paced, ever changing, high performing team based environment. Provides back up support to other teams as needed Builds relationships and works closely with customers, co-workers, and all levels of the organization in a positive manner to supply necessary updates and reporting as needed. Qualifications High school diploma or equivalent Minimum of 2 years of relevant work experience including customer service experience, scheduling, coordination or case management. Basic knowledge of solar installation, construction and / or roofing preferred Proactive, energetic and self-motivated Applied knowledge of business metrics Must be a self-starter, take on various duties and be able to take initiative when needed Independently manage day-to-day activities Detail oriented, accurate and poised under pressure Strong relationship management skills Experi To view full details and how to apply, please login or create a Job Seeker account
