What are the responsibilities and job description for the BILINGUAL CUSTOMER SERVICE REPRESENTATIVE position at Idaho State Job Bank?
Bilingual Customer Service Representative at Mom's Meals in Boise, Idaho, United States Job Description Position SummaryMom's Meals, the leading national provider of refrigerated home-delivered meals in the healthcare market, is in hyper-growth mode. The Bilingual Customer Service Representative serves as the front line to our Spanish-speaking customers placing meal orders. This position is responsible for providing excellent customer service to our clients while efficiently and accurately submitting their order. We are a mission driven company that invites you to be a part of our family. This is a fully remote position. Employees must be located in Nevada, Idaho or Utah (applicants outside these states will not be considered). The starting wage is $16.00 / hour with weekly pay, PTO, and benefits available after 30 days of employment.Work hours are Monday-Friday, 8 : 00am-5 : 00pm Mountain Time / 7 : 00am-4 : 00pm Pacific Time with the potential for overtime.Our team members enjoy : Tiered growth path for promotion starting Day 1 Eligible for Referral Bonuses starting Day 1 Weekly paychecks PTO, 401k, & a Full benefits package Position Responsibilities may include, but not limited to Handle inbound and outbound customer service calls with our clients placing their meal order Address questions, and provide exceptional customer service Input order information into the appropriate client order screen Document all conversations with client into client information database Ensure all assigned clients are contacted and have an order on file Contact case managers via telephone, email, and / or fax when a special situation arises regarding one of their clients Work quickly and efficiently without making the client feel rushed Required Skills & Experience Bilingual (English / Spanish) High school degree or GED 1 year of previous customer service experience Previous knowledge and experience using the Microsoft Office suite (Word / Excel / Outlook) Clear oral communication skills Ability to deescalate situations and quickly resolve customer complaints Prior experience adhering to company policies and showing core values Must have a wired internet connection using an ethernet port Must have a quiet workspace that is free from distraction Preferred Skills & Experience 1 year of previous call center experience Previous experience with auto dialer, multi-line phone system, and / or Customer Relationship Management (CRM) systems Previous experience working with HIPAA policies and procedures Physical Requirements Re To view full details and how to apply, please login or create a Job Seeker account
Salary : $16
