What are the responsibilities and job description for the Client Relationship Banker position at Idaho State Job Bank?
About the Role: The Client Relationship Banker is responsible for delivering an exceptional customer experience. They will build new and expand existing relationships with clients by asking questions to identify needs, offering appropriate products and services, and referring the customer to the appropriate business partners within the bank when needed.
Key Responsibilities:
- Provide excellent customer service by providing immediate acknowledgement, identifying, and offering products and services, and responding to inquiries in a timely manner.
- Develop relationships by consulting with customers.
- Delve into detailed clerical support for deposit and consumer loan accounts, business accounts, collections and wires, safe deposit contracts, and pay and receive transactions.
- Support Client Service Specialists as needed.
- Stay current and demonstrate knowledge on products and procedures.
- Resolve customer issues and requests.
- Demonstrate proficiency with basic business, consumer, and trust entities.
- Learn about consumer lending.
- Mentor other team members about products, services, and business partners.
- Assist the Assistant Manager with operational duties and tasks.
About You:
- A high school diploma or equivalent.
- Familiarity with bank products and services offered.
- Ability to follow Standard Operating Procedures.
- Cash handling, balancing, and calculating skills.
- Ability to complete multiple and varying customer requests in a timely fashion.
- Support the branch goal of identifying and referring a range of bank products and services to the appropriate business partners.
- Focused on learning to expand the customer relationship with emphasis on creating new relationships and expanding existing ones utilizing a personal and business bio and rapport with customers.
- Familiar with state laws regarding products and services.
- Ability to become NMLS certified.
- Prior Client Service Specialist or banking experience.
- Bilingual preferred.
Workstyle: Fully onsite at our Priest River location in Idaho, USA.
Our Benefits: We offer a competitive total rewards package including base wages and comprehensive benefits. The salary for this role is $18.50 per hour, and we also offer performance-based incentive compensation, comprehensive healthcare coverage, a 401(k)-retirement savings plan with employer match for qualifying associate contributions, and numerous other perks. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly. We value diversity and equality and encourage all qualified applicants to apply.
Salary : $19
