What are the responsibilities and job description for the CLIENT SERVICE SPECIALIST I position at Idaho State Job Bank?
Client Service Specialist I at Umpqua Bank in Priest River, Idaho, United States Job Description Client Service Specialist I Retail Banking Group Priest River, Idaho Description About Us : Umpqua Bank is headquartered in the Pacific Northwest with 5,000 employees and offers banking services to customers throughout the nation. It's an especially exciting time to join our team as, following the recent merger with Columbia Bank, we have grown to become a leading western-based regional bank with more than $50B in assets under management and an unwavering commitment to our associates, our customers, and our communities. We create a great place to work by offering a special brand of relationship banking and by providing a culture where associates thrive. Associates who embody our core values fit in well here and we are eager to meet candidates who demonstrate behaviors that align with Trust, Ownership, Growth, Empathy, Teamwork, Heart, Enjoyment, and Relationships. About the Role : This position processes a variety of customer account transactions quickly, accurately, and confidentially. A client service specialist provides an exceptional banking experience to our customers by building relationships and offering appropriate products and services. Performs cash handling functions (deposits, withdrawals, cash advances, payments, transfers, check cashing, etc.). Balancing cash drawer and Client Service Specialist transactions. Learning basic knowledge of new and existing products and services. Discuss and access customer's financial needs to identify and offer appropriate products and services. Secure against loss by ensuring safekeeping of money in cash drawer and prompt accounting or transfer of funds. Identify fraudulent activity. Read, understand, and follow all relevant SOP's. Perform and support daily tasks that maintain the integrity of the branch (balance ATM, process night drop, balance negotiable instruments, process returned mail, balance credit card machine, monitor lobby rate sheets and brochures). Supports referral goals for branch by focusing and identifying and referring basic bank products to the appropriate business partner. Provides an extraordinary customer experience. Other tasks as assigned. About You : High School Diploma or GED. Some experience in customer service preferred. Bilingual preferred. Ability to work in a fast-paced, cash handling environment. Maintain a professional demeanor at all times. Strong organizational and time management skills. Abilit To view full details and how to apply, please login or create a Job Seeker account
