What are the responsibilities and job description for the Converstaional AI / Chatbot QA Test Analyst position at Idaho State Job Bank?
Converstaional AI / Chatbot QA Test Analyst at Eliassen Group in Boise, Idaho, United States Job Description Converstaional AI / Chatbot QA Test Analyst Anywhere Type : Contract Category : Quality Assurance (QA) Industry : Education Workplace Type : Remote Reference ID : JN -122024-92127 Date Posted : 12 / 29 / 2024 Shortcut : Description Recommended Jobs Description : We are seeking a skilled Quality Assurance Analyst to join our team and support testing activities for Kore AI's conversational AI platform. The ideal candidate will have a strong background in software testing, with a focus on AI and natural language processing technologies. The resource will report to the Senior Director of Quality Management and will follow the best practices and standard operating procedures established by the quality assurance team. We can facilitate w2 and corp-to-corp consultants. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance. Rate : $55 - $60 / hr. w2 Responsibilities : - Define functional and non-functional test strategies for the conversational AI platform. - Collaborate with AI developers and product owner to design comprehensive test cases covering various user scenarios, edge cases, and potential failure points. - Conduct rigorous testing of conversational AI models, including : o Functional testing to verify correct behavior, assess the accuracy, relevance, and coherence of AI-generated responses. o Performance testing to evaluate response times, system load, and resource utilization. o Usability testing to assess the user experience and identify areas for improvement. o Coordinate security testing with the Information Technology Security team to identify and mitigate potential vulnerabilities. o Integration testing to ensure the product is integrated with various platforms and that data integrity is maintained between various back-end systems. o Coordinate with cross-functional quality assurance resources to conduct end to end testing between other systems / platforms. - Generate detailed reports on test executions, including bug reports, performance metrics, and user experience insights. - Analyze test results to identify trends, patterns, and areas requiring improvement and work with the product owner for prioritization in the product backlog. - Track and manage bug resolution and feature enhancements. - Provide actionable feedback to AI developers to improve model performance, accuracy, and user satisfaction. - Collaborate with the team to refine training data, adjust model parameters, and optimize algorithms. - Own User Acceptance Testing (UAT) and facilitate by providing demos and test data of the product to the UAT testers. - Keep up to date with the latest developments in conversational AI, natural language processing, and machine learning. - Research and explore new testing methodologies and tools to enhance the QA process. Experience Requirements : At least 5 years of experience in software testing and quality assurance methodologies. Knowledge of AI and machine learning concepts, particularly in natural language processing. Expertise in testing conversational AI or chatbot systems. Education Requirements : Bachelor's degree in computer science, information technology, or related field. Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range. W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits : medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state / locality. Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact . About Eliassen Group : Eliassen Group is a leading strategic consulting company for human-powered solutions. For over 30 years, Eliassen has helped thousands of companies reach further and achieve more with their technology solutions, financial, risk & compliance, and advisory solutions, and clinical solutions. With offices from coast to coast and throughout Europe, Eliassen provides a local community presence, balanced with international reach. Eliassen Group strives to positively impact the lives of their employees, clients, consultants, and the communities in which they operate. Eliassen Group is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Don't miss out on our referral program If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check To view full details and how to apply, please login or create a Job Seeker account
Salary : $55 - $60
