What are the responsibilities and job description for the CUSTOMER ACCOUNT REPRESENTATIVE position at Idaho State Job Bank?
Customer Account Representative at Nissha Medical Technologies in Sandpoint, Idaho, United States Job Description Customer Account Representative Summary Title : Customer Account Representative ID : 2558 Department : Client Services Location : Sandpoint, ID Description POSITION SUMMARY This position is responsible for the control of all formal documentation used in the Account Management Department and general control of all Account Management related files. Coordinates general office organization and reception type duties for the Account Management Department. ESSENTIAL FUNCTIONS AND BASIC DUTIES ( other duties may be assigned) Follow all employee guidelines and Quality Systems Regulations (QSR's) as defined by Nissha Medical Technologies' practices, policies and Standard Operating Procedures (SOP's) to ensure that customer requirements and FDA (or equivalent) regulations are met. Demonstrates knowledge and acts in accordance of NMT's Employee Guidelines and applicable quality standards as outlined in NMT's Quality Manual. Provides support to create and monitor Account Management Documentation and files. Monitors performance of and prepares summary reports for Account Management Assists in the creation and update of systems, forms, documents and general operating procedures (SOP's). Schedules appointments, maintains calendars, and schedules travel for various staff. Takes calls and messages for Account Management during their absence. Composes and types routine correspondences and meeting summaries. Supports Account Management with MOR's, QBR's and annual Business Reviews. Processes orders to support Account Management as needed. Processes all Dominican orders. Operates general office equipment (i.e. computer, duplicating machines, calculating machines etc.). Assists with Reception duties. Coordinates and prepares for customer visits and others as assigned. Provides administrative assistance to management Abides by all safety and security rules set forth by the company and regulatory agencies Regular attendance MINIMUM QUALIFICATIONS Qualifications & Experience Basic understanding of administrative functions. Knowledge of all related computer applications including Microsoft Word, Excel, Access, PowerPoint and Outlook. Education High School Diploma or General Education Degree (GED). Associates Degree in Business Administration preferred, but not required. Knowledge, Skills & Abilities Computer Skills High Proficiency in MS Word, Excel, Access, PowerPoint and To view full details and how to apply, please login or create a Job Seeker account
