What are the responsibilities and job description for the Customer Experience Manager position at Idaho State Job Bank?
Position Overview:
AutoZone, Inc. is seeking a highly skilled Customer Experience Manager to join its team. The successful candidate will drive sales through superior customer service, while ensuring that all daily assigned duties are completed in a timely manner. The ideal candidate will have excellent communication and decision making skills, basic knowledge of automotive parts, and the ability to lift, load, and deliver merchandise.
Key Responsibilities:
• High School diploma or equivalent
• Basic knowledge of automotive parts is required
• Excellent communication and decision making skills
• Ability to lift, load, and deliver merchandise
• Ability to work a flexible schedule to meet the business needs, including holidays, evenings and weekend shifts
AutoZone, Inc. is seeking a highly skilled Customer Experience Manager to join its team. The successful candidate will drive sales through superior customer service, while ensuring that all daily assigned duties are completed in a timely manner. The ideal candidate will have excellent communication and decision making skills, basic knowledge of automotive parts, and the ability to lift, load, and deliver merchandise.
Key Responsibilities:
- • Drive sales through superior customer service
• Ensure that all daily assigned duties are completed in a timely manner
• Provide WOW Customer Service by exceeding customer expectations and providing a WOW Customer Service experience
• Maintain product knowledge and current promotions through AutoZone systems and information sources
• Assist with the installation of wipers blades, batteries and light bulbs
• Utilize OBDII to read codes from customer's automobiles
• Ability to diagnose automobile problems and recommend solutions
• Communicate with managers regarding customer concerns and employee matters
• Actively engage in developing more effective customer service skills
• Provide honest and trustworthy advice to customers regarding the best products that fit the customers' expectations
• Ensure that merchandise is restocked and placed in their respective areas
• Maintain store appearance and merchandising standards as directed
• Operate cash registers and follow established cash handling procedures
• High School diploma or equivalent
• Basic knowledge of automotive parts is required
• Excellent communication and decision making skills
• Ability to lift, load, and deliver merchandise
• Ability to work a flexible schedule to meet the business needs, including holidays, evenings and weekend shifts
