What are the responsibilities and job description for the Customer Service Coordinator position at Idaho State Job Bank?
Customer Service Coordinator at CBRE in Boise, Idaho, United States Job Description Customer Service Coordinator Job ID 198647 Posted 23-Dec-2024 Service line GWS Segment Role type Full-time Areas of Interest Customer Service Location(s) Charlotte - North Carolina - United States of America, Remote - US - Remote - US - United States of America About the role In this role, you'll provide customer service and comprehensive administrative services to the client and the contract. In order to be successful in the role, it is essential that the Contract Support professional understand the contract scope, internal and client procedures, processes and systems; and must operate those to the required standards. What you'll do Monitor systems, receive calls, create tickets in ticketing system, and dispatch following strict guidelines for alarm handling. Capable of running daily reports to assist Property Management field personnel in troubleshooting and validating alarm reports. Generate and dispatch service request work orders for completion by vendors. Build and distribute effective communications regarding training opportunities and updates for the department or service line. Assist with the training of new hires and temporary employees on CMMS, customer service database, email, Live Chat, and Call Center procedures. What you'll need High school diploma or GED required. Minimum two years of related experience. Ability to understand and carry out general instructions and problem solve in standard situations. Intermediate knowledge of Microsoft Office products. Ability to type 45-50 WPM. Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Why CBRE? Employee Benefits : CBRE provides competitive benefits packages, including health insurance, retirement plans, wellness programs, and other perks that support employee well-being and work-life balance. Diverse Work Environment : CBRE promotes diversity and inclusivity in the workplace, fostering a collaborative and supportive environment for employees from various backgrounds. Career Development : CBRE emphasizes professional growth and development, offering training programs, mentorship opportunities, and the chance to advance within the company. Disclaimers Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future CBRE carefully considers multiple factors to determine compens To view full details and how to apply, please login or create a Job Seeker account
