What are the responsibilities and job description for the Customer Service Rep. position at Idaho State Job Bank?
Customer Service Rep. at CAI in Boise, Idaho, United States Job Description Job ID Number R3632 Employment Type Full time Worksite Flexibility Remote Job Summary As Customer Service Representative, you will aid our insurance client by providing excellent customer service through inbound and outbound calls and other outreach. Job Description We are looking for a Customer Service Representative This position will be a full-time and remote 6 month contract with extensions . What You'll Do Place outbound / receive inbound calls, which may include reviewing benefit information and assisting with resource connection Communicate effectively with members using open ended questions to gather more information as needed to provide assistance to members and, if needed, refer to Care Coordination for ongoing assistance Initiate outreach efforts, primarily by telephone, to conduct screening / surveys of members who may benefit from Care Coordination assistance Use various methods to seek additional contact information for the member, as needed, to engage the member in services What You'll Need Required : High school diploma / GED Proficient computer skills 1-3 years of Customer service experience Must be comfortable working in a high call volume position (100 calls a day, with 50 being outbound calls and 50 being inbound calls) Must be proactive, self-directed, assertive and creative in problem solving and system planning Strong active listening skills with the ability to act sensitively toward diverse people and situations Ability to successfully interact with external customers, peers, colleagues, and management team Demonstrate effective time management skills and demonstrate an ability to prioritize and handle multiple tasks simultaneously Must demonstrate sound judgment and discretion when approaching problems and making decisions Preferred : 1-3 years of Screening / Survey experience preferred Prefer candidates who are familiar with Delaware, local resources and the DE Medicaid population but it is not required 1-3 years of Call Center experience Previous medical experience preferred, previous outbound member outreach and the ability to escalate Experience with pediatrics Bilingual candidates preferred Physical Demands Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards Sedentary work that involves sitting or rema To view full details and how to apply, please login or create a Job Seeker account
