What are the responsibilities and job description for the Director Account Management position at Idaho State Job Bank?
Director Account Management at Prime Therapeutics in Boise, Idaho, United States Job Description Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make. Job Posting Title Director Account Management Job Description Summary Accountable for Profit and Loss, and up-selling of additional membership / markets and / or products, of the assigned account(s), specifically one or more of the key strategic, large, or high risk accounts. Accountable for building day-to-day and strategic operational relationships with customers, particularly the relationships with senior customer management, and setting and carrying out account growth and retention strategies. Interacts on a day-to-day basis with account vendor oversight staff. Develops relationships with other account stakeholders that support achievement of strategic alignment. Partners with and coordinates internal company resources to achieve business objectives, maintain account satisfaction, and ensure that the company's specialty products (e.g., Radiology, Oncology, Pharmacy and Behavioral Healthcare) and services support customers' needs while achieving acceptable margins. Key accounts will typically require strategic alignment with the Corporate division and alignment with local markets. Job Description Owns overall account satisfaction for all assigned accounts. Develops strong relationships with key operational customers, specifically with the senior leadership of the customers at the Corporate and Local Market levels. Provides support and coaching to team members. Works to develop employees' skills, evaluates performance and provides feedback, and oversees resolution of employee relations issues. Manages a high caliber team of employees. Trains employees on products, policies and procedural changes and effectively orients new employees. Develops strong relationships and contacts within the company that are supportive of the achievement of customer service requirements including attainment of performance guarantees and minimization of performance penalty expense. Fully versed in all aspects of the contracts with assigned customers as well as ensuring ongoing contract performance through risk management activities including assurance of Service Level Agreement performance in Care Management Centers (CMC) and Shared Services, assurance of accuracy of claims payment and administrative policies, rate maximization through ongoing benefit analysis and To view full details and how to apply, please login or create a Job Seeker account
