What are the responsibilities and job description for the Implementation Specialist I position at Idaho State Job Bank?
Implementation Specialist I at Lumen in Boise, Idaho, United States Job Description About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress. Lumen's commitment to workplace inclusion and employee support shines bright. We've made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we're the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index. We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. The Role Responsible for supporting the delivery of requests for telecom services. Ensure requests are processed in a timely manner to meet service level agreements (SLA) and customer expectations. Document all order activity and ensure data integrity in Lumen (CTL) systems. Responsible for accurate and timely communication of order milestones to internal and externally facing teams - escalating as needed. Location This role is Work from Home and can be based anywhere in the United States The Main Responsibilities Function in an Entry level position to ensure the timely and complete provisioning of telecom service orders using Lumen systems and processes. Process orders according to Service Level Agreements (SLAs), On Time Performance and quality standards Manage the assigned queue using time management skills Develop and maintain close working relationships with key stakeholders to understand evolving issues and requirements, understand upstream and downstream implications and dependencies, ensuring key solutions are executed and properly coordinated. Become familiar with one or more Lumen voice products' processes, builds and designs Use training and peer knowledge to demonstrate ability to process tasks as assigned for incoming work Escalate to a higher level as needed Respond to maintenance and troubleshooting requests What We Look For in a Candidate Minimum : Associates degree or equivalent education and relevant experience. 2 years related experience in specific area or equivalent. Collaborative skills and use a To view full details and how to apply, please login or create a Job Seeker account
