What are the responsibilities and job description for the IMPLEMENTATION SPECIALIST II position at Idaho State Job Bank?
Implementation Specialist II at Lumen in Boise, Idaho, United States Job Description About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress. Lumen's commitment to workplace inclusion and employee support shines bright. We've made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we're the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index. We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. The Role Responsible for supporting the delivery of requests for telecom services. Ensure requests are processed in a timely manner to meet SLA and customer expectations. Document all order activity and ensure data integrity in Lumen systems. Responsible for accurate and timely communication of order milestones to internal and externally facing teams - escalating as needed. The Main Responsibilities Essential Job Duties - Demonstrate ability to efficiently and accurately process and manage Access Service Requests for one or more Lumen product or access provider - Process orders according to SLAs, On Time Performance and quality standards - Manage the assigned queue using time management skills - Perform other duties as assigned - Provide technical support for team members Behavioral & Technical : - Develop and maintain close working relationships with key stakeholders to understand evolving issues and requirements, understand upstream and downstream implications and dependencies, ensuring key solutions are executed and properly coordinated. - Collaborative skills and use a team approach to accomplishing work. - Verbal, written and interpersonal communication skills.? - Demonstrate ability to process tasks as assigned for one or more Lumen voice product - Use training, M&Ps and peer knowledge to demonstrate ability to process tasks as assigned for incoming work - Process orders according to SLAs, On Time Performance and quality standards - Manage the assigned queue using time management skills - Escalate to a higher level as needed - Providing esc To view full details and how to apply, please login or create a Job Seeker account
