What are the responsibilities and job description for the MEMBER SERVICES REPRESENTATIVE position at Idaho State Job Bank?
MEMBER SERVICES REPRESENTATIVE at Idaho Division of Human Resources in Boise, Idaho, United States Job Description MEMBER SERVICES REPRESENTATIVE Posting Begin Date : 2024 / 10 / 21 Posting End Date : 2024 / 11 / 04 Category : Customer Service Sub Category : Clerical & Data Entry Work Type : Full Time Remote : Flexible Hybrid Location : Boise, ID, United States Minimum Salary : 16.25 Maximum Salary : 16.25 Pay Rate Type : Hourly Description Member Service Representative Applications will be accepted through 4 : 59 PM MST on the posting end date. The Public Employee Retirement System of Idaho (PERSI) is seeking a hard-working and committed Member Services Representative with experience providing world-class customer service. This position is located in Boise, full-time, Monday-Friday, 8am-5pm, 40 hours per week, with full benefits. This position is eligible for the PERSI benefits package, including : Excellent low-cost medical, dental, and vision insurance Generous vacation and sick leave accrual beginning as soon as you start Eligibility for the Public Service Loan Forgiveness Program (PSLF) Paid parental leave Eleven paid holidays per year PERSI retirement (, one of the nation's best state retirement systems Multiple savings plans Life insurance A healthy work / life balance Wellness programs; ongoing training opportunities; and more Example of Duties : Work in an office environment and communicate directly with members by phone. Provide information on a wide variety of topics from available resources and reference materials. Determine appropriate referral and disposition of non-routine calls and questions. Maintain records and perform other routine clerical functions. Document interactions and navigate through multiple data entry systems and other relevant applications, tools, and resources while speaking on the phone. Work efficiently, perform multi-tasking, prioritize tasks, and meet deadlines. Minimum Qualifications : You must possess all the minimum qualifications below. Please make sure your resume or work history supports your meeting the minimum qualifications for this position. Failure to do this may disqualify you from being considered for this position. Some knowledge of interviewing methods - This is typically gained through at least six (6) months of professional experience interviewing; OR successful completion of college-level coursework related to interviewing methods. Experience interpreting, explaining, and applying regulations, laws or complex policies to c To view full details and how to apply, please login or create a Job Seeker account
