What are the responsibilities and job description for the Network Analyst II position at Idaho State Job Bank?
Network Analyst II at Windstream Communications in Boise, Idaho, United States Job Description Network Analyst II South Carolina, USA ? United StatesReq #2044 Friday, September 13, 2024 Kinetic is a premier internet solutions provider on a mission to deliver ultra-fast, reliable internet to consumers and small businesses across the U.S., helping them Internet better. As part of the Kinetic family, you'll have the opportunity to work with cutting-edge technology, including premium broadband, security solutions, voice, and digital TV services, all delivered through our enhanced fiber network. Join us in revolutionizing how people connect and communicate. Your work will directly contribute to making Kinetic the most helpful internet service provider, ensuring our customers Internet better every day. _________________________________________________________ About the Role : The Network Analyst II is a mid-shift position that focuses on break-fix support of the Kinetic Broadband network. This role will require extensive knowledge repairing and provisioning a wide range of network services. The ideal applicant will be able to manage multiple tasks, assist field technicians with break-fix activity, and write and perform maintenance work as needed. What You'll Do : Monitor and resolve customer-impacting events on the Kinetic network via Salesforce ticketing and phone interactions with Local Operations Support and coordinate an Outage and break-fix events to resolution. This involves opening a bridge, coordinating restoration with Local Operations, update appropriate tickets, and confirm impact with NOC verticals Manage and maintain Access NOC ticket queue Define and analyze current gaps and recommend solutions. Establish training, and job aid documentation to improve workflow and educate users. Do You Have? Experience with the following technologies : Cisco switches and routers Cyan Z77 / Z33 Calix C7, E3, E7 Nokia 7750 Nokia IXR Adtran DSLAM DWDM theory Basic Ethernet theory Variety of Layer 2 / 3 devices Minimum Requirements : Associate Degree in a technical discipline and 4-6 years technical / telephony experience with 4 years directly related to the job; or 7 years of directly related telephony or network operations experience and / or an equivalent combination of education and directly related experience required. Physical Tasks - Standing Occasionally : 0-33% Walking Occasionally : 0-33% Sitting Continuously : 67-100% Bending : Occasionally : 0-33% Crouching : Occasionally : To view full details and how to apply, please login or create a Job Seeker account
