What are the responsibilities and job description for the PROGRAMMER ANALYST 5-IT position at Idaho State Job Bank?
Programmer Analyst 5-IT at Oracle in Boise, Idaho, United States Job Description Job Description Job Description As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. As a CSS Apps DBA you are expected to be an expert member of the problem-solving / incident management team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical / business skills in area of specialization. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the absolute highest levels of customer satisfaction. In addition, should be experienced with Oracles core products, applications, and tools. Responsibilities Senior Principal CSS Applications Lead Are you a creative engineer who loves a challenge? Solve the complex puzzles you've been dreaming of as our CSS Database Engineer. If you have a passion for innovation in tech, we want you on our team Oracle is a technology leader that's changing how the world does business - and our Customer Success Services (CSS) team supports over 6,000 companies around the world. Join the team of highly skilled technical experts who build and maintain our clients' technical landscapes through tailored support services. What you will do Perform standard DBA support tasks for multiple instances, multiple servers, multiple customers, and multiple interfaces Meet service level agreements for production support response and resolution. Experience with Oracle EBS Apps clon To view full details and how to apply, please login or create a Job Seeker account
