What are the responsibilities and job description for the Retail Sales Associate Lead position at Idaho State Job Bank?
AutoZone, a leading retailer of automotive parts and accessories, seeks a highly skilled Sales and Service Expert to join its team. This dynamic individual will be responsible for driving sales through exceptional customer service, while maintaining a safe working environment and adhering to company procedures.
Job Description:
As a Senior Retail Sales Associate, you will provide WOW Customer Service by exceeding customer expectations and locating suitable merchandise or alternatives using ZNET. You will also maintain product knowledge and current promotions through AutoZone systems and information sources.
Key Responsibilities:
• Provides WOW Customer Service
• Ensures assigned store tasks are completed in a timely manner on assigned shift
• Operates cash registers and follows established cash handling procedures
• Follows company policies and loss prevention procedures
• Maintains a safe working environment including PPE (Personal Protective Equipment)
• Maintains store appearance and merchandising standards as directed
• Ensures that merchandise is restocked and placed in their respective areas
• Utilizes ZNET to help customers locate merchandise or find suitable alternatives
• Maintains product knowledge and current promotions through AutoZone systems and information sources
• Practices GOTTChA and assists with the installation of wipers blades, batteries and light bulbs
• Utilizes OBDII to read codes from customer's automobiles
• Ability to diagnose automobile problems and recommend solutions
• Communicates with managers regarding customer concerns and employee matters
• Actively engaged in developing more effective customer service skills
• Provides honest and trustworthy advice to customers regarding the best products that fit the customers' expectations
• High School diploma or equivalent
• Basic knowledge of automotive parts is required
• Excellent communication and decision making skills
• Ability to lift, load, and deliver merchandise
• Ability to work a flexible schedule to meet the business needs, including holidays, evenings and weekend shifts
