What are the responsibilities and job description for the Sales Representative - Customer Service position at Idaho State Job Bank?
At Farwest Steel Corporation, we are the preeminent metal solutions provider within the greater Western United States. We offer a dynamic work environment with opportunities for growth and development. Join us in our mission to provide exceptional service to our customers.
**Job Summary:**
We are seeking an Inside Sales Representative to join our team. The ideal candidate will have excellent communication skills, a strong work ethic, and a passion for providing exceptional customer service.
**Responsibilities:**
- Develop customer requests for quotations and orders
- Create quotes, enter orders, and provide inventory availability and lead time information to customers
- Provide service solutions to customers by utilizing all divisions of Farwest Steel
- Convert quotes to orders after checking inventory levels and confirmation that processes or services will meet or exceed customer requirements
- Listens carefully before reading all items back to the customer
- Checks drawings and specifications including tolerances before presenting a quoted price to the customer
- Responsible for all data entry of customer quotes and orders
- Educate customer on depth of services and scope of current inventory in all Divisions of Farwest Steel Corporation
- Timely follow up on all quotes and orders regarding feedback on pricing, quality and delivery information
- Check with the credit department regarding current status of a customer's account if a high dollar order or rush order is placed
- Track and acknowledge any changes to the order and verify revisions
**Requirements:**
- High school diploma required; college degree in related field preferred
- Communicate effectively and sell steel products and services
- Professional telephone skills and techniques
- Great listening and recording skills
- Computer skills are a must
- Ability to work in a team environment
- Courteous professional conduct required with customers and co-workers
- Able to adapt to different social settings, perform routine office support, understand written and oral instruction, and make accurate mathematical calculations
**Benefits:**
- Medical, Dental, Vision, LTD, FSA, HRA, HSA, EAP, company paid Life Insurance & STD, and 401K Match
