Senior Product Manager | Customer Experience (CX)

Senior Product Manager Customer Experience (CX) at Oracle in Boise, Idaho, United States Job Description Job Description About the Team : Our team develops the Customer Experience (CX) platform that powers the rapidly-evolving needs of utility companies, while making the world a better, more sustainable, place. We combine passion and experience for product strategy, technical problem-solving, and excellent communication skills to work closely with software development teams and user experience designers. Our product managers are product owners and you'll have end-to-end ownership of your product space, and be responsible for strategy, execution, and go-to-market. What you will do : Own the vision and roadmap for customer experience features. Be the champion and voice of our utility clients. Work with key stakeholders (internal, external, customer) to understand customer, market, and strategic requirements and translate them into Product Requirements Documents (PRDs), Epics, Features, and User Stories. Work closely with UX designers to understand and articulate the needs of utility users and design products that will be adopted, understood, and easily used. Work as a product owner with technical scrum teams to prioritize product features and delivery. Review design documents and architecture, and participate in general technical discussions. Actively manage projects cross-functionally to ensure successful outcomes. Develop new product initiatives and corresponding business case. Lead the products from concept to general availability. Work with Product Marketing and Solution Strategy to develop the product positioning, value proposition, and pricing. Measure the success of your products in the market through metrics : revenue generation, adoption, usage, and release frequency. What you've done Fantastic analytical skills; ability to solve problems quickly, establish frameworks, think on your feet, and generalize solutions. Excellent oral and written communication skills, tailored for a wide variety of audiences. BS degree in Computer Science or comparable professional experience. CRM and Call Center automation experience and call center technologies strongly desired. Experience integrating with popular CRMs; Oracle Sales Cloud, Oracle Service Cloud, Microsoft Dynamics CRM, strongly desired 2-5 years in a software product management role, or related experience. Experience developing SaaS products and technologies desired. Experience managing or leading a team through various cycles of product management planning and implementation. Experience with Agile a plus. Career Level - IC4 Responsibilities As a member of the product development division, you will analyze and integrate external customer specifications. Suggest and justify product directions and specifications. Specify, design and implement moderate changes to existing software architecture. Build new products and development tools. Build and execute unit tests and unit test plans. Review integration and regression test plans created by QA. Communicate with QA and porting engineering to discuss major changes to functionality. Disclaimer : Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates. Range and benefit information provided in this posting are specific to the stated locations only US : Hiring Range : from $87,600 to $199,500 per annum. May be eligible for bonus and equity. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. Oracle US offers a comprehensive benefits package which includes the following : 1. Medical, dental, and vision insurance, including expert medical opinion 2. Short term disability and long term disability 3. Life insurance and AD&D 4. Supplemental life insurance (Employee / Spouse / Child) 5. Health care and dependent care Flexible Spending Accounts 6. Pre-tax commuter and parking benefits 7. 401(k) Savings and Investment Plan with company match 8. Paid time off : Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation. 9. 11 paid holidays 10. Paid sick leave : 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours. 11. Paid parental leave 12. Adoption assistance 13. Employee Stock Purchase Plan 14. Financial planning and group legal 15. Voluntary benefits including auto, homeowner and pet insurance The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted. About Us As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds. When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40 years of change by operating with integrity. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling 1 888 404 2494, option one. Disclaimer : Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Which includes being a United States Affirmative Action Employer To view full details and how to apply, please login or create a Job Seeker account

Salary : $87,600 - $199,500