What are the responsibilities and job description for the Technical Account Manager position at Idaho State Job Bank?
Technical Account Manager at Zoom in Boise, Idaho, United States Job Description This position is not approved for sponsorship What you can expect You will specifically support our customers within Zoom's Premier Support and Technical Account Management team. This function discovers, develops and maintains strategic partnerships with select enterprise customers. The TAM ensures the customers' success with Zoom products and services, and delivers customer satisfaction and happiness. About the Team The TAM team plays a crucial role in improving the customer experience within Zoom. We build relationships, encourage product usage, and act as dedicated technical consultants for customers. We provide our customers with useful resources that will enable them to succeed with our solutions, we effectively manage internal procedures and work across departments. Our success is achieved by consistently implementing the strategies with a commitment to excellence. Responsibilities Being customer obsessed, with a proactive approach to build trust and provide best-in-class customer satisfaction What we're looking for Experience working with Fortune 500 customers Have project management experience, working within large / enterprise level Be able to serve as a technical subject matter expert on Zoom's architecture and collaboration space Have a solid understanding of IP Telephony, SIP or H323, and Audio / Video codecs and Contact Center technologies Have experience in troubleshooting network problems, firewalls, NAT, etc. Be able to articulate complex technical topics and diplomatically address customer concerns Be customer obsessed, with a proactive approach to build trust and provide best-in-class customer satisfaction Salary Range or On Target Earnings : Minimum : $93,900.00 Maximum : $217,000.00 In addition to the base salary and / or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Note : Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application Anticipated Position Close Date : 09 / 20 / 24 Ways of WorkingOur To view full details and how to apply, please login or create a Job Seeker account
Salary : $217,000
