Administrative Assistant 2/Customer Service Coordinator, Graduate School (2719)

Administrative Assistant 2/Customer Service Coordinator, Graduate School (2719)
Pocatello - Main

Institution Information

Idaho State University, established in 1901, is a Carnegie-classified doctoral research and teaching institution, with a culture built on trust, compassion, stability, and hope. ISU serves over 12,000 students in Pocatello, Meridian, Twin Falls, and Idaho Falls. Students and faculty at ISU are leading the way in cutting-edge research and innovative solutions. We are proud to offer exceptional academics nestled in the grand, natural beauty of the West. We invite you to apply to be a part of our University community!

Job Description

To perform complex secretarial, office administration, and public relations assignments; perform related work.

This Administrative Assistant 2/Customer Service Coordinator will prioritize service at the front desk to manage incoming and outgoing communications, projects, tasks, and needs which arise for the Graduate School. The successful candidate will be example of service, responsible for training student workers. The incumbent will utilize public relations and organizational skills to coordinate and schedule meetings between Graduate Program Managers, external staff, and faculty and facilitate internal communication. The incumbent will perform complex administrative duties related to reporting needs for admission, recruitment, data dashboards, and retention. The incumbent will manage budgeting for student and recruitment awards. Additionally, the incumbent will assist with critical work related to the admission process, including transcript processing, student records, and communication to applicants. The Administrative Assistant 2 will also assist with event coordination under the direction of the Management Assistant and Graduate Program Managers. The successful candidate must work autonomously as well as with staff while gaining extensive knowledge of academic programs, recruiting, and retention strategies. The successful candidate must display reliability, excellent communication skills, attention to detail, high professionalism, and exceptional ability to coordinate and complete multiple tasks successfully.

Key Responsibilities

• 
  Leads the front service desk and handles all incoming/outgoing communication professionally and courteously (in person, phone, and digitally). [65%]
• Processes application documents, transcript retrieval, uploads documents and other needs based on application intake loads. [20%]
• Contribute to the scheduling and processing needs of the Graduate Program Managers (GPMs) and event planning teams. [15%]

Minimum Qualifications

Good knowledge of:

• Office support functions including word processing, filing, composing a variety of business documents and reception.
• Researching, compiling, and summarizing data for reports.

Experience:

• Interpreting, applying and explaining complex information such as regulations, policies or services.
• Independently solving problems/performing liaison activities in a work setting.
• Coordinating activities requiring complex arrangements.

MQ Specialty Items - Some positions at ISU may require one or more of the following:

Some knowledge of:

• Financial record keeping

Good knowledge of:

• Legal terminology

ISU minimum for this classification is $17.85/hour. Benefits include comprehensive health, dental, and vision; life insurance; disability plan; employee assistance program (EAP); excellent retirement options and company contribution; and generous paid time off/sick leave accrual. To be considered for this opportunity, apply on or before April 6, 2025. All offers of employment are conditional pending the successful completion of a background investigation, provided by HireRight.

Posting Number: req2454
Type: Working 12 months per year
Position: Classified Staff
Division: Office Of Academic Affairs

Idaho State University is an Equal Employment Opportunity employer, including Veterans and individuals with disabilities.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email ada.coordinator@dhr.idaho.gov.

Preference may be given to veterans who qualify under state and federal laws and regulations.

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