Technical Records Specialist 2, Dental Hygiene (3151)

Technical Records Specialist 2, Dental Hygiene (3151)
Pocatello - Main

Institution Information

Idaho State University, established in 1901, is a Carnegie-classified doctoral research and teaching institution, with a culture built on trust, compassion, stability, and hope. ISU serves over 12,000 students in Pocatello, Meridian, Twin Falls, and Idaho Falls. Students and faculty at ISU are leading the way in cutting-edge research and innovative solutions. We are proud to offer exceptional academics nestled in the grand, natural beauty of the West. We invite you to apply to be a part of our University community!

Job Description

Provides technical support for programs and organizational activities to convey information, determine compliance, and resolve difficult situations; uses expertise in the implementation and maintenance of technical program guidelines; perform related work.

The successful candidate will coordinate and supervise the daily operations of the Pocatello campus Dental Hygiene Clinic with 33 chairs by fulfilling the front desk duties. This position requires interacting with patients, students, faculty, staff, and other university entities on a daily basis. as well as maintaining accurate financial records related to patient fees and payments, and to submit dental insurance claims.

Key Responsibilities

• 
  Coordinate and supervise the daily operations of the Pocatello campus Dental Hygiene Clinic.
• Provide customer service to patients, students, faculty, staff, and other university entities.
• Maintain accurate financial records related to patient fees and payments.
• Submit dental insurance claims.

Minimum Qualifications

Experience:

• Monitoring record systems to identify and correct errors.
• Interpreting, explaining, and applying laws, regulations, and complex policies for multiple or highly specialized programs.
• Analyzing information and researching a variety of sources to identify and resolve problems or issues.
• Dealing with individuals from varying cultural and socio-economic backgrounds in stressful situations.
• Entering and retrieving data using a computerized record system.
• Composing and proofreading business correspondence.

MQ Specialty Items - Some positions at ISU may require one or more of the following:

Experience:

• Storing, retrieving and compiling information in a report format using database software.
• Reviewing/assessing health care claims.
• Reviewing/assessing dental claims.
• Working with sensitive or restricted data.

Some knowledge of:

• Data management.
• Financial record keeping.

Good knowledge of:

• University academic and/or vocational program requirements and experience applying university policies and procedures to determine graduation requirements.

ISU minimum for this classification is $17.85/hour. Benefits include comprehensive health, dental, and vision; life insurance; disability plan; employee assistance program (EAP); excellent retirement options and company contribution; and generous paid time off/sick leave accrual. To be considered for this opportunity, apply on or before April 6, 2025. All offers of employment are conditional pending the successful completion of a background investigation, provided by HireRight.

Posting Number: req2455
Type: Working 12 months per year
Position: Classified Staff
Division: Division of Health Sciences

Idaho State University is an Equal Employment Opportunity employer, including Veterans and individuals with disabilities.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email ada.coordinator@dhr.idaho.gov.

Preference may be given to veterans who qualify under state and federal laws and regulations.

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