Service Advisor

Service Advisor

Summary Objective

 This position is responsible for growth and management of the Production department repair business. This includes working with the Service Manager on planning and scheduling with the express objective of meeting customer expected delivery requirements. The Service Advisor will report directly to the Service Manager.

 Essential Functions

 Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 The following is not meant to be a representation of every single job function.   Rather, this is a listing of the key, essential job functions:

1. Meet or exceed customer OTD requirements.
2. Maintain Production costs at or below budget.
3. Develop and implement strategies to optimize repair workflow through effective sequencing of labor, materials, and capacity in cooperation with other departments. 
4. Assist with all incoming phone calls for the Service department. 
5. Open all Repair jobs in system, manage throughout duration of job to close.
6. Meet and assist all walk-in customers. 
7. Coordinate with internal and external colleagues to manage (minimize) work in progress and ensure timely closing of work orders.
8. Manage information and records for the service department, such as retaining all VIN numbers on vehicles and equipment model and serial numbers.
9. Daily communications with customers regarding job progress.
10. Maintain current customer relationships by delivering orders on time, at or under cost and configured correctly; develop new customer relationships in a similar manner.   Drive high standards of service internally.
11. Develop and implement safety standards and programs for employees that provide a safe and productive work environment.

 Competencies

 The successful candidate will have Mathematical and Technical skills and abilities.

1. Good verbal and written communication skills.
2. Good sales and customer service skills with proven negotiation abilities.
3. Good organizational skills and attention to detail.
4. Proficient with Microsoft Office Suite, MRP or similar business software.
5. Time Management and Quality Control.

Supervisory Responsibility

 No Direct Report responsibilities are needed for this position.

 Work Environment

 This position works in an office setting along with heavy equipment/truck production exposure throughout the workday. This role routinely uses standard office equipment such as computers and phones.

 Physical Demands

 The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

 While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel, or type; reach with hands and arms; and talk or hear. The employee frequently is required to 

stand; walk; and sit for long periods of time. The employee must regularly lift and/or move objects up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. 

 Position Type and Expected Hours of Work

 This is a full-time position. Days and hours of work are Monday through Friday, 7:00 a.m. to 3:30 p.m. with a half an hour lunch.  Differing hours may be arranged. 

 Travel

 Infrequent travel is anticipated.

 Preferred Education and Experience

Very strong technical aptitude; must have demonstrable experience with mechanical assembly, wiring electronics, hydraulics, pneumatics, paint and body work.

Other Duties

 This job description is not intended to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

 Benefits

• Competitive salary
• 401k with employer match
• Medical
• Dental
• Vision
• PTO
• Paid Holidays
• Incentive Plan TBD