Description
Role Mission : Campus Technician will facilitate Technology Operations requests and initiatives at their assigned locations. They act as technology liaison from the Technology Operations department to the campus staff by providing technical support and expertise on site. The focus is to concentrate on the support and maintenance of the technology equipment, assist with campus issues and work on district technology projects and campus initiatives including trainings, registration, lab setups, inventory and staff computer deployment. Campus Technicians offer expertise, solutions, and technology advice to campus partners and work hand in hand with Assistant Principals of Operations to support instruction through highly functional campus technology.
What We Offer
Compensation :
- Compensation for this role is set at an hourly rate ranging between $20.34 for 0 years of experienceand $25.42.
- This role is also eligible for a performance bonus based on team performance and goal attainment.
Other Benefits :
We offer a comprehensive benefits plan, covering the majority of the employee premium for the base medical plan and subsidizing the majority of costs for a spouse / domestic partner and children. Some of the special benefits we offer at IDEA include :
Paid Family Leave : Eligible staff may receive up to 8 weeks of paid leave for the birth or adoption of a child, based on their tenure with the organization and caregiver designation.Tuition Reimbursement : Staff members may apply for up to 50% of tuition paid toward a qualifying degree program, up to $5,250 maximum per year subject to manager discretion and budget availability.Employer-Paid Mental / Behavioral Health : 5 face-to-face counseling sessions within a year, unlimited 24 / 7 telephonic counseling, and other work-life services available at no cost.Other benefits include dental and vision plans, disability, life insurance, parenting benefits, generous vacation time, referral bonuses and professional development. IDEA may offer a relocation allowance to defray the cost of moving for this role, if applicable.
What You Bring Competencies :
Mission Focus – focuses on IDEA’s core purpose of getting all students into collegeRecord of Results – holds high expectations for self and others to achieve and surpass intended goalsProblem Solving – able to synthesize, analyze, and prioritize data and opportunities to develop strategies for achieving quantifiable goalsCommunication – effectively conveys information using a variety of channels and techniquesContinuous Improvement – proactively identifies opportunities to improve and consistently reflects on past actions to guide future decisionsQualifications :
Education : High School Diploma Required; Bachelor’s Degree PreferredExperience : Two years of technical support experienceKnowledge and Skills :
Knowledge of computer hardware and software applicationsAbility to analyze and resolve computer hardware and software problemsKnowledge of technologies available for use in instructional settingAbility to repair computer and technology equipmentStrong organizational, communication, and interpersonal skillsWhat You’ll Do – Accountabilities :
95% of Helpdesk tickets are completed within 48 hours, with 40% complete remotely
Work with and report to APO on campus technology requests.Communicate with all clients within 24 hours about repairsPartner up with Helpdesk manager on reporting to identify and track goals and trends.Complete standard tickets on time and follow up with customers.Encourage a Helpdesk creation culture on campus while maintaining great customer service and support.Offer technology quotes and solutions for assigned campuses90% customer satisfaction on Zendesk tickets (Surveys)
Ensure every ticket completed is bookended with communication with customerEducate end users after a job is complete to further knowledge and best practicesCheck back with customer to ensure reliability after service100% of schools are safe and operational one week before FDOS
Outline and schedule major tasks and milestones to track progress at each siteCoordinate with campus and central office stakeholders to ensure all dependencies are managed to proper executionEscalate major and minor risks to relevant actorsProficient rating on Information Security & Data Privacy Rubric by January 1st and through the LDOS
Lead Information Security and Privacy practices at the campusesBuild a strong security culture at each campus through risk management, education, and deterrencePractice and share best practice around proper use of technologyInitiate incidence reporting with campus leadership and HQ personnel to manage all security breaches100% of Campus Operating Projects completed on time based on Campus Playbook
Work with HQ and APOs to develop and communicate plans and statuses on monthly HQ projects including Inventory, cleanups, setups, maintenance, computer pickup and BOYManage time between tasks and projects and collaborate with APOs, Key Stake Holders and Regional Lead Tech.We look for Team and Family who embody the followingvaluesand characteristics :
Believes and is committed to our missionand being an agent of change : that all studentsare capable of gettingto and through collegeHas demonstrated effectiveoutcomes and results, and wants to be held accountable for themHas a propensity for action, willing to make mistakes by doing in order to learn and improvequicklyWorks with urgency and purpose to drive student outcomesThrives in an entrepreneurial, high-growth environment; is comfortable with ambiguity and changeSeeks and responds well to feedback, which is shared often and freely across all levels of the organizationWorks through silos and forges strong cross-departmental relationshipsin order toachieve outcomesWe believe in education asa professionand hold ourselves to high level of conduct, professionalism and behaviors as models for our colleagues and students
Salary : $25 - $5,250
