What are the responsibilities and job description for the Customer Service Rep position at Idea Recruitment?
Job Description
Job Description
Job Summary
You will engage with debtors professionally and empathetically, seeking to find mutually agreeable solutions while adhering to industry regulations and ethical standards.
Responsibilities :
- Initiate contact with debtors via phone calls, emails, texts, and letters to discuss overdue accounts and negotiate payment arrangements.
- Document all communication and interactions with debtors accurately and thoroughly in the client’s system of record.
- Analyze debtors' financial situations to assess their ability to repay debts and develop appropriate repayment plans within the guidelines of the client.
- Negotiate settlements, payment extensions, and other arrangements within the scope of our clients' policies and regulatory requirements.
- Provide exceptional member service by addressing debtors' inquiries, concerns, and requests promptly and professionally.
- Have the communication skills to overcome common objections.
- Collaborate with internal departments and team members to resolve escalated issues and achieve collection targets.
- Stay informed about relevant laws, regulations, and industry best practices related to debt collection and consumer protection.
- Meet or exceed performance metrics, including collection quotas, call quality standards, and compliance measures.
