What are the responsibilities and job description for the Call Center Agent position at Ideaboxpro?
Job Ad: Call Center Agent - Think Tell Junction (Las Vegas, NV)
Job Title: Call Center Agent
Company: Think Tell Junction
Location: Las Vegas, NV
Salary: $36,000 - $59,000
Job Type: Full-Time
About Us:
Think Tell Junction is a dynamic marketing agency committed to helping businesses amplify their brand presence through innovative strategies and cutting-edge solutions. We believe that data is at the heart of effective marketing, and we are looking for a meticulous Data Entry Clerk to join our team. Our collaborative environment fosters creativity and professional growth, making us a great place to build your career.
Job Description:
We are seeking a dedicated and enthusiastic Call Center Agent to join our dynamic team. In this role, you will serve as the first point of contact for our customers, providing exceptional customer service and support while addressing their inquiries and concerns. The ideal candidate will possess excellent communication skills, a friendly demeanor, and the ability to handle various customer interactions with professionalism and care.
Responsibilities:
- Handle incoming calls from customers with professionalism and courtesy.
- Resolve customer inquiries and complaints effectively and efficiently.
- Document all interactions with customers in the company’s database.
- Provide information about products and services to customers.
- Assist customers with troubleshooting and provide solutions to technical issues.
- Follow up on customer inquiries and ensure proper resolution of issues.
Skills Required:
- High school diploma or equivalent; additional education in customer service is a plus.
- Proven experience in a call center or customer service role is preferred.
- Excellent verbal communication skills with a clear and friendly voice.
- Strong listening skills and the ability to empathize with customers.
- Ability to work in a fast-paced environment and manage time effectively.
- Proficient in using computer systems and software applications.
Benefits:
- Competitive salary ranging from $36,000 to $59,000.
- Comprehensive health, dental, and vision insurance.
- Paid time off, holidays, and sick leave.
- Opportunities for professional development and career advancement.
- Supportive and inclusive work environment in Las Vegas.
If you are a detail-oriented professional looking to contribute to a growing marketing agency, apply today to join Think Tell Junction as a Call Center Agent !
Salary : $36,000 - $59,000
