What are the responsibilities and job description for the Customer Service Assistant position at Ideaboxpro?
Join Ideaboxpro as an Customer Service Assistant
About Us: At Ideaboxpro, excellence is our standard. We strive to provide the highest quality consulting services and continually seek to improve and exceed our clients' expectations. Our commitment to excellence is reflected in every project and interaction we undertake.
Position: Customer Service Assistant
Description: We are seeking a dedicated and enthusiastic Customer Service Assistant to join our dynamic team. This role is crucial in maintaining the high standards of customer satisfaction that our company is known for. The ideal candidate will possess excellent communication skills, a positive attitude, and the ability to handle customer inquiries effectively and professionally.
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a professional manner
- Assist customers with product selection, billing inquiries, and troubleshooting
- Maintain a comprehensive knowledge of company products and services to better assist customers
- Document customer interactions accurately and in a timely manner in the customer management system
- Monitor and follow-up on issues to ensure customer satisfaction
- Collaborate with team members to enhance service delivery and customer experience
Qualifications:
- High school diploma or equivalent required; additional education or certifications in customer service is a plus
- Proven experience in a customer service role or similar position
- Excellent verbal and written communication skills
- Strong problem-solving abilities and conflict resolution skills
- Ability to multitask and manage time effectively in a busy environment
- Proficient in basic computer skills and familiarity with customer management software
Benefits:
- Competitive salary: $750 to $1120 per week.
- Opportunities for career growth in the event and marketing industries.
- Health and wellness benefits.
- Paid time off and holiday pay.
- Dynamic and collaborative work environment.
Work Details:
- Work Type: In-person (the job is strictly on-site)
- Hours: Minimum 40 hours per week
Location:
- Birmingham, AL
Be part of a team where excellence and creativity come together to deliver exceptional event experiences!
Salary : $750 - $1,120
