What are the responsibilities and job description for the Account Manager position at Ideagen?
About Us
Location - Australia
Function - Global Sales
Department - Digital Sales
Working Pattern - Hybrid
Benefits – Benefits and Rewards
DEI - DEI Strategy Launch
Salary - this will be discussed at the next stage of the process, if you do have any questions, please feel free to reach out.
As an Account Manager, you'll be responsible for driving revenue growth by managing and expanding relationships with existing mid-market clients. You will act as the primary point of contact, ensuring customer success, retention, and growth while running the full sales cycle. This role requires strong relationship management skills, strategic thinking, and expertise in managing CRM data to enhance pipeline visibility and revenue forecasting while collaborating closely with Ideagen’s Pre-Sales, Solutions Consultants, and Customer Teams to maximize value for clients.
Responsibilities
- Customer Relationship Management: Maintain and grow existing client accounts, ensuring continued success and revenue expansion.
- Running the Full Sales Cycle: Manage the entire customer journey from onboarding, upselling, and renewal to contract expansion.
- Pipeline Management: Proactively monitor and update the sales pipeline, ensuring visibility and accuracy in Salesforce and HubSpot CRM.
- Consultative Sales Approach: Develop a deep understanding of customer needs and tailor solutions to maximise value.
- Revenue Growth: Identify and execute opportunities for upselling and cross-selling within your book of business.
- Data-Driven Decision Making: Use insights from Salesforce and HubSpot to improve sales strategy, forecasting, and customer engagement.
- Client Success & Retention: Act as a trusted advisor, ensuring clients achieve their business objectives through Ideagen’s solutions.
- Negotiation & Deal Structuring: Manage complex deal cycles, from proposal to contract execution.
- Product Advocacy: Stay informed about product updates and industry trends to drive customer adoption and engagement.
Skills and Experience
Qualifications:
- Minimum 2 years experience in an Account Manager or similar role, preferably in SaaS, compliance, governance, or health & safety tech.
- Advanced proficiency in CRM tools (preferably Salesforce and HubSpot), with experience in managing client relationships, pipeline tracking, and revenue forecasting.
- Strong ability to navigate complex sales cycles, understand customer needs, and position solutions effectively.
- Demonstrated ability to grow revenue, expand accounts, and meet/exceed targets.
- Experience in structuring and closing deals in mid-market or enterprise environments.
- Ability to engage with key stakeholders and influence decision-making at multiple levels.
- Familiarity with compliance, governance, and health & safety technology solutions is a plus.
Key Competencies:
- Excellent communication and relationship-building skills.
- Strong problem-solving abilities and strategic thinking.
- High attention to detail and ability to manage multiple priorities.
- Self-motivated and results-driven, with a proactive approach to account growth.
- Ability to work collaboratively within a sales team structure.
About Ideagen
The Ideagen platform suite, and other solutions, is designed to help businesses manage governance, compliance, and operational efficiency. These solutions continuously evolve to meet business needs and provide professionals with insights to drive improvements. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.
What is next?
If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps.
To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at recruitment@ideagen.com. All matters will be treated with strict confidence.
At Ideagen, we value the importance of work-life balance and welcome candidates seeking flexible working arrangements. If this is something you are interested in, please let us know during the application process.
Enhance your career and make the world a safer place!
#LI-SA1 #LI-Hybrid #LI-Fulltime
