Sales Support Supervisor

About Us

Location - Hyderabad, India

Department - Global Sales

Level - Support role 

Working Pattern - Work from office.

Benefits - Benefits at Ideagen

DEI - DEI strategy

Salary - this will be discussed at the next stage of the process, if you do have any questions please feel free to reach out!

Ideagen is looking for a Sales Support Supervisor who will co-operate with the Global Sales Support Team to lead technical and non-technical team members, manage BAU activities such as ensuring the completion of bids & technical information security questionnaires within the required time scales, ensure internal and external questions are assigned appropriately and taking responsibility for ensuring departmental reporting is completed on time. Additionally, the role will ensure the Ideagen bid support tool is used correctly, tasks are processed correctly, any supporting documents are kept up to date with audits and reporting on a weekly basis.

This is a busy team supporting 200 global sales colleagues with a variety of response types to various verticals across multiple products. Often working to tight timeframes, strong management and organisational skills are necessary.

The role will require an organised and commercially orientated individual who is proven to grasp new concepts quickly, can support sales team and sales support team activities alike.  

This is an exciting opportunity for the right individual. Reporting directly to the Technical Support Manager in a fast-paced growing operation, the successful candidate needs to be a dynamic player who has a risk-based approach to decision making, the ability to work autonomously within the scope of the role and is an excellent communicator and natural problem solver.

Responsibilities

• Be the point of escalation within the sales bids/Infosec process, delivering accurate work on efficiently and liaising with other team members to enhance team learning.
• Build strong relationships with sales teams and functions across the business, establish and deliver common goals with the Global Sales Support Team.
• Act as an escalation point for the local team for any arising issues, ensure that appropriate actions are taken, and only important issues are escalated to senior management.
• Promote a supportive, can-do attitude, approach situations with a ‘how can we make it work’ culture and present possible solutions
• Contribute to a high-performance culture in the team with a focus on teamwork, service excellence and ownership

Skills and Experience

• Highly organised in a fast-paced dynamic environment
• Comfortable managing situations and liaising with teams of technical and non-technical personnel
• Proven ability to work with all levels of a business
• Great interpersonal skills, the candidate must demonstrate the ability to communicate in an appropriate way where there are conflicting viewpoints, be a natural persuader and will hold the respect of their team, colleagues, and customers
• Experience working in a similar role and advantage, delivering technical information to a sometime non-technical audience.
• Inspire the confidence of senior technical stake holders who want to understand the controls and measures protecting their sensitive and confidential data.
• Be highly articulate, demonstrate a good standard of the English language through the written word and verbally
• Be able to work tactically and sometimes strategically within the vision of the department’s evolution
• Analytical skills – understanding the true intention behind the question being asked vs the literal comprehension of the question. 
• Comfortable working at pace but with a focus on appropriate quality
• Experience in leading and supporting a local team to deliver excellence at all levels.

• Experience with proposals and tenders
• Experience with bid tools and their maintenance
• Familiarity with regulated industries
• Understanding of Risk and Compliance

The Sales Support Team are based in the UK, so being able to work autonomously is essential, though line management of this role will be from Dubai.

About Ideagen

Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.

What is next?

If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps.

To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at recruitment@ideagen.com. All matters will be treated with strict confidence.

At Ideagen, we value the importance of work-life balance and welcome candidates seeking flexible or part-time working arrangements. If this is something you are interested in, please let us know during the application process.

Enhance your career and make the world a safer place!