What are the responsibilities and job description for the Senior Manager -Global Credit Control position at Ideagen?
About Us
Location - Hyderabad, India
Department - Finance Operations
Level - Professional
Working Pattern - Work from office.
Benefits - Benefits at Ideagen
DEI - DEI strategy
Salary - this will be discussed at the next stage of the process, if you do have any questions, please feel free to reach out!
Ideagen is seeking a highly motivated and skilled Credit Control/Collections Leader to join our shared service finance team in India. The successful candidate will be responsible for leading & extending collections support in our global credit control function . The role requires strong leadership, attention to detail, excellent communication skills, workflow monitoring and the ability to work collaboratively with stakeholders at all levels of the business to accelerate & deliver on DSO Targets.
Responsibilities
- Build & report Monthly KPI's on timeliness & quality.
- Ensure that customer invoices are accurate, issued & collected on time, chase & minimize overdue balances.
- Reporting SLA's /reports for senior management.
- Work closely with the sales and customer success teams for resolving billing & collection disputes & discrepancies to ensure all Targeted SLA's are achieved.
- Monitor and analyze customer payments, reviewing credit status where appropriate.
- Identify improvements to systems and process to ensure maximum efficiency and a continued improvement mindset across the team.
- Ensure compliance with local tax and legal regulations related to renewals, invoicing& credit control Establish and maintain relationships with key customers to facilitate timely payments. Provide support to the finance team as required.
Skills and Experience
Qualifications and Experience:
- Bachelor's degree in accounting, finance, or related field.
- Good solid experience (15 years) in leading Global Collections teams with excellent track record.
- Strong knowledge of Invoicing & Credit control processes and practices.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Experience producing detailed reporting for both operational KPI management and senior management reports.
- Experience in handling audit requests/local compliances.
- Experience using accounting software and Microsoft Office applications.
Desirable Skills:
- Understanding of technology-based organizations advantageous, ideally SaaS.
- Working knowledge of NetSuite, Salesforce and billing systems (Zuora) preferable.
Personal Attributes:
- Strong leadership skills.
- Attention to detail.
- Analytical and problem-solving skills.
- Results-oriented.
- Ability to work effectively in a fast-paced environment.
- Ability to manage multiple tasks and priorities.
If you are a self-motivated Credit Control Team Leader with a passion for excellence, we encourage you to apply for this exciting opportunity with Ideagen India.
About Ideagen
Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.
What is next?
If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps.
To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at recruitment@ideagen.com. All matters will be treated with strict confidence.
At Ideagen, we value the importance of work-life balance and welcome candidates seeking flexible or part-time working arrangements. If this is something you are interested in, please let us know during the application process.
Enhance your career and make the world a safer place!
