Services Sales Engagement Manager

About Us

Location - Australia

Function - Customer - Professional Services

Department - Customer - Professional Services

Working Pattern - Hybrid 

Benefits – Benefits and Rewards

DEI - DEI Strategy Launch

Salary - this will be discussed at the next stage of the process, if you do have any questions, please feel free to reach out.

As a Services Sales Engagement Manager, you will engage with Sales and Revenue Teams with regards to the creation of SoW documentation to ensure an accurate scope is delivered whilst maintaining PS margin and accurately deliverable outcomes for Customers. 

You will work closely with Ideagen’s Pre-Sales, Solutions Consultants, and the wider sales team to identify and convert high-value prospects. The role requires strong pipeline management, a deep understanding of SaaS sales methodologies, and the ability to articulate the value of platforms such as Plant Assessor, OpCentral, OnePlace, Damstra, Mail Manager, and other Ideagen solutions

Responsibilities

Pre-Sales and Proposal Development:

- Collaborate with sales team to understand client needs and challenges.

- Develop compelling proposals and presentations showcasing the value proposition of professional services offerings.

- Conduct industry research and competitor analysis to inform proposal messaging and pricing strategies.

- Manage project scope and budget estimations for potential engagements.

- Prepare technical demonstrations and proof-of-concepts to showcase capabilities.

Client Engagement and Relationship Building:

- Participate in sales meetings and client presentations, providing technical expertise and answering client questions.

- Develop and maintain strong relationships with key decision-makers and stakeholders within client organisations.

- Manage client expectations and communication throughout the sales cycle, addressing concerns and building trust.

- Negotiate contract terms and pricing agreements in collaboration with the sales team.

- Assist with onboarding new clients and ensuring a smooth transition to project delivery.

Project Management and Delivery Oversight:

- Collaborate with project teams to develop project plans, timelines, and resource allocation.

- Monitor project progress, identify potential risks and issues, and escalate as needed.

- Ensure effective communication and collaboration between the sales team, project team, and client throughout the engagement.

- Manage client expectations and track key performance indicators (KPIs) to ensure project success.

- Gather client feedback and prepare post-project reports for continuous improvement.

- Gather requirements from customers

- Manage project consulting deliverables

- Communicate effectively with customers and colleagues

- Obtain and maintain any required industry or Ideagen certifications required for the role

Skills and Experience

- Strong technical expertise in the professional services domain relevant to the sales team's focus.

- Excellent communication, interpersonal, and presentation skills.

- Project management and organisational skills.

- Ability to work independently and manage multiple priorities simultaneously.

- Client management and relationship building skills.

- Negotiation and persuasion skills.

- Proficiency in relevant software and tools for proposal development and project management.

- Understanding of sales processes and the value proposition of professional services.

- Adaptability and flexibility to handle changing requirements and client dynamics.

About Ideagen

Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.

What is next?

If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps.

To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at recruitment@ideagen.com. All matters will be treated with strict confidence.

At Ideagen, we value the importance of work-life balance and welcome candidates seeking flexible working arrangements. If this is something you are interested in, please let us know during the application process.

Enhance your career and make the world a safer place!

#LI-SA1 #LI-Hybrid #LI-Fulltime