What are the responsibilities and job description for the Solutions Consultant position at Ideagen?
About Us
Location - Australia
Function - Customer
Department - Professional Services
Working Pattern - Hybrid
Benefits – Benefits and Rewards
DEI - DEI Strategy Launch
Salary - this will be discussed at the next stage of the process, if you do have any questions please feel free to reach out.
We are looking for a Solution Consultant who would be able to delivers successful customer outcomes through the provision of solution/application-based activities such as configuration, personalisation or development for our customers on our larger and more complex engagements. Support the delivery of initiatives aligned to overall Customer strategy.
Responsibilities
Drive Successful Customer Outcomes – Deliver positive results for customers on larger, more complex engagements.
Challenge & Advise Customers – Encourage customers to think differently and expand their scope for better solutions.
Project & Deliverables Management – Oversee and manage project consulting deliverables to ensure successful execution.
Effective Communication – Engage professionally with customers and colleagues at all levels to ensure alignment and clarity.
Certifications & Compliance – Obtain and maintain required industry or Ideagen certifications necessary for the role.
Sales & Commercial Acumen – Develop and present sales proposals while demonstrating strong business and financial understanding.
Training & Mentorship – Guide and support junior or less experienced consultants to enhance their skills and expertise.
Strategic Improvements – Contribute to the enhancement of Professional Services by leading customer-wide strategic initiatives.
Skills and Experience
Expertise in Ideagen Software – Deep knowledge of configuring, personalizing, or developing one or more Ideagen software solutions (or equivalent) to meet customer needs.
Consulting Experience – 5 to 10 years of experience in consulting, providing expert guidance to clients.
Customer Relationship Management – Ability to build and maintain relationships with senior-level customers.
Communication & Presentation – Excellent communication and presentation skills to engage effectively with stakeholders.
Time Management & Organization – Strong ability to prioritize tasks, manage deadlines, and stay organized in a dynamic environment.
Strategic Thinking & Problem-Solving – Analytical mindset with the ability to think strategically and solve complex challenges.
Technical Proficiency – Skilled in relevant software and tools, including MS Office, SaaS platforms (e.g., Salesforce), and other industry-specific applications.
Leadership & People Management – Experience in managing, coaching, or mentoring individuals in a line or matrix structure, with strong leadership and negotiation skills.
About Ideagen
Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.
What is next?
If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps.
To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at recruitment@ideagen.com. All matters will be treated with strict confidence.
At Ideagen, we value the importance of work-life balance and welcome candidates seeking flexible or part-time working arrangements. If this is something you are interested in, please let us know during the application process.
Enhance your career and make the world a safer place!
