Surgery Coordinator

Job Description: Surgery Counselor and Coordinator

Location: O’Fallon, IL and Required Travel to Satellite Offices

Type: Full-Time

About Us:

At Ideal Eye Surgery, we are redefining the future of eye care with cutting-edge technology and personalized treatment approaches. Our commitment to innovation, patient-centered care, and collaboration has made us a leader in the field. We strive to offer tailored solutions that meet the unique needs of each patient, supported by a culture driven by Trust, Love, Agility, Unity, and Joy.

Ideal Eye Surgery is a rapidly growing, privately-owned ophthalmology practice committed to delivering exceptional eye care. We believe that our team is our greatest asset, and we are seeking a Patient Surgical Counselor/Coordinator to play a key role in the patient experience by providing not only technical knowledge but also empathetic guidance during their surgical journey.

Position Overview

The Surgical Counselor is responsible for guiding patients through the surgical process by providing detailed information about available surgical options, answering patient inquiries, and ensuring the smooth coordination of the surgical journey. This role is critical in managing patient expectations, discussing financial aspects of non-covered services, and ensuring all pre-operative steps are completed to facilitate a successful surgery. We are seeking someone who can engage patients with empathy and clarity, helping them navigate their options in a compassionate, patient-first manner.

While technical knowledge is crucial, it is equally important to have the ability to engage in thoughtful, consultative conversations that empower patients to make informed decisions about their care. The role involves discussing surgical options, guiding patients through financial discussions (including non-covered services), and supporting them in choosing the best lens options for their needs. We are looking for someone who can build rapport and trust with patients, without being overly sales-oriented, but who can still guide patients toward the right choice.

Essential Duties and Responsibilities

• Schedule Patient Appointments: Coordinate patient scheduling for initial consultations and surgery appointments.
• Counsel Patients: Provide patients with detailed information about surgical options, including cataract, refractive, and minimally invasive glaucoma surgeries. Help patients understand their choices and assist with decision-making.
• Discuss Financials: Educate patients on the benefits and costs of non-covered services, including premium IOLs and other out-of-pocket procedures.
• Guide Lens and Surgical Choices: Engage patients in discussions helping them understand the differences, cost, and benefits of each lens option and assisting them in making the best choice for their vision and lifestyle needs.
• Complete Surgical Forms: Ensure all necessary consent forms and pre-operative paperwork are completed accurately.
• Coordinate Surgical Paperwork: Forward all completed surgical documentation to the appropriate facility or hospital.
• Pre-Admission Guidance: Inform patients about any required pre-admission testing (e.g., labs, EKGs) and provide clear instructions on what to expect on surgery day.
• Ensure Proper Facility Coordination: Schedule and board patients at the correct surgical facility, ensuring all necessary information is communicated clearly to the patient and the facility.
• Stay Current on Technology: Keep up-to-date with the latest advancements in surgical technologies and treatments (e.g., premium IOLs) to provide the best patient education and care.
• Adhere to Policies and Procedures: Ensure compliance with all organizational policies, including standard operating procedures (SOPs) and employee handbook guidelines.
• Additional Duties: Perform other duties as assigned to support the overall functioning of the practice.

Qualifications

• Proficiency in data entry and knowledge of standard office equipment.
• Familiarity with medical insurance/benefits and previous experience with Microsoft Word, Excel, and medical terminology preferred.
• Understanding of chart documentation and layout.
• Knowledge of the anatomy of the eye.
• Strong communication and interpersonal skills with a patient service orientation.
• Flexibility and dependability to adapt to workplace demands.
• Ability to work effectively in a team environment.
• Excellent organizational and time management skills

Minimum Knowledge, Skills & Abilities Required

Education: High School diploma required.

What We Offer:

• Competitive total compensation package.
• Opportunities for professional development and thought leadership.
• A dynamic and collaborative work environment.
• The chance to make a significant impact in a growing practice.

Ideal Eye Surgery is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Pay: $17.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $17 - $22