Retail Clinic Manager

Overview

Ideal Image is North America’s #1 medical aesthetics brand, making personal aesthetics and wellness services more affordable, accessible, and effective than ever before. Ideal Image provides a personalized and premium experience that delivers real results and empowers women through every step of their self-care journey. Come join us as we redefine the beauty ideal.

The Clinic Manager is an experienced high performing and consultive sales-oriented leader who delivers the Ideal Image Brand Experience to all internal and external customers. The manager plans, directs and role models the day-to-day service delivery, operations, staffing and commissioned-sales performance of a clinic location through exemplary communication and leadership

skills. This role is responsible for conducting in-clinic sales consultations for any clients and motivates a cross functional high performing team of medical professionals, client service staff and business partners towards collective clinic goals. This Manager is passionate about creating lasting impressions for our clients and drives for consistent and engaging client experience, education, and care, promoting customer loyalty and fostering long term relationships. This role is specifically accountable to clinic sales and execution of local marketing efforts with a proven track record of sales and profitability success. This leader is the primary key holder for the clinic and point of contact for local facilities, procurement, and education vendors.

Responsibilities

Clinic Sales Consultations

• Manage and drive sales, key initiatives and develop strategies to retain clients, improve service, and increase profitability
• Lead a selling culture within the clinic through building customer loyalty, and fostering long term relationships
• Conduct consultations ensuring partnership with Medical Professionals to create care plans that meet the goals of our clients
• Deliver sales performance that meet or exceed clinic targets and act as a coach/trainer for sales with your clinic team
• Manage clinic service revenue, employee productivity, payroll and daily clinic operations
• Utilize CRM to market to new and return customers, and create recurring customer outreach campaigns
• Bolster marketing and sales efforts by utilizing Ideal Image national brand standards to partner with local organizations, and vendors
• Collaborate with Sales Center Managers to drive clinic goals, lead generation and client experience
  
  

Clinic Operations & Performance

• Manage local clinic performance through ownership of P&L results through Key Performance Indicators by coaching performance behaviors.
• Conduct daily huddles to drive achievement of sales goals, to include an overview of consultations and treatments for the day, goals for the day, scheduling optimization, etc.
• Maintain balance in making local decisions for all clinic operational objectives to deliver the highest level of service, schedule efficiency, safety of treatment efficacy, and client experience
• Develop deep understanding of all services, treatment options, and products to create custom care plans for clients, resulting in expert knowledge to help create lasting impressions, and world class client experiences
• Ensure clinic facilities meet Ideal brand standards and creates a welcoming environment for clients and associates
• Handle all client concerns in a professional and prompt manner abiding by policies and procedures. Serve as a point of escalation and facilitate conflict resolution when needed
  
  

Leading, Coaching & Developing Talent

• Coach, develop and mentor associate performance in partnership with your direct supervisor and the People Team with a reward and recognition approach.
• Develop and implement retention strategies to manage associate turnover, engagement, and productivity
• Foster an environment of continuous education while supporting company driven educational/training initiatives
• Ensure education programs are completed successfully and promptly
• Collaborate with Talent Acquisition to forecast staffing needs and attract top talent to give our clients the best experience
• Responsible for ensuring local compliance with all legal regulations, company policies, codes of conduct, and medical protocols
• Own the interview and onboarding experience to ensure a smooth transition through time management to ensure training is organized and efficient
• Ensure each clinic associate is trained and understands confidentiality procedures and HIPAA regulations
• Create “One Team” environment which aligns on Company goals and is a cohesive and high performing team
• Lead by example and develop all in clinic associates around the mutual goal to create world class client experiences
  
  

Qualifications

Clinic Manager Minimum Qualifications

• Bachelor’s Degree or equivalent experience
• 3 years of leadership experience directly managing and leading teams in a relevant work environment and industry, in addition to experience in a related individual contributor role
• 3 years of consultative sales experience preferred
• Proficient with standard operational software (Outlook, MS Suite) and other sales related technologies such as Salesforce, POS systems
• Strong ability to multi-task, use personal judgment, utilize strong decision-making and maintain a high attention to detail
• Analytical acumen, ability to analyze reports, look at large data sets, and make data driven decisions
• Effective leadership skills including multi-tasking, prioritizing, and goal setting/management
• Rapid learner with the ability to grasp concepts and protocols
• Proven track record of driving sales, financial KPIs, and meeting/exceeding sales & profit targets
• Commitment to exceeding customer expectations
• Exceptional interpersonal skills and ability to build team rapport
• Clear and engaging communication skills, including effective written and verbal
• Action oriented with the ability to form creative solutions for clients and team members
• This role is expected to work at least 5 days in-clinic, including two weekend days/month if there is client demand or scheduled consultations, as well as attend local marketing and networking events which may be on nights or weekends.
  
  

Why Ideal Image?

Compensation: 

• Competitive compensation and bonus opportunities 
  
  

Comprehensive benefits: 

• Medical, dental, and vision benefits, with Flexible Spending Accounts and Health Savings Accounts 
• 401k Plan with Employer Match 
• Employer-paid life insurance and short term disability 
  
  

Paid time off: 

• Company paid holidays and vacation days 
  
  

Additional benefits: 

• Discounted cosmetic services for employee, family, and friends 
• Cosmetic products discount 
• Supplemental Voluntary Benefits with Allstate
• Discounted fitness club memberships
• Discounted tickets, products, services and more through Tickets at Work
• Promotional opportunities
• And more!
  
  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation requests that do not cause undue hardship to the company may be approved to enable individuals with disabilities to perform the essential functions, if that would not hinder or prevent performance of duties or be of a safety concern.

Key to denote % of time requirements necessary to perform essential functions of this job.

0% = Zero (O) 1-35% = Little (L) 36-70% = Moderate (M) 71-100% = Great (G)

• Physical Requirements: Light: Lifting 0-10 pds. Moderate: Lifting 0-25 pds. Heavy: Lifting 25 pds.
  
  

L - Bending/stooping

L - Reaching above/below the waist

L - Pushing/pulling movements

L - Climbing stairs / ladders

L - Standing

0 - Kneeling

G - Sitting

M - Walking

L - Lifting

0 -Taste/Smell

G-Typing

G -Color / Depth perception

G - Fine hand & finger movements

L - Operate motor vehicle

G - Operate various equipment

Working Conditions and Schedules:

G - Interacting with co-workers, vendors, and customers.

L - Exposed at times to fumes or airborne particles, toxic or caustic chemicals, extreme heat, risk of electrical shock, and vibration.

L - Exposed to various noise levels (L= private office, M= showroom/service area, G= jackhammer/metal works/heavy equipment)

G - Office machines, phones, fax, computers, postage meter, etc.

G - Working environment: non-private, varies from outside open parking lot, to showroom, to cubicle workspace, to adaptive office.

M - Available to work nights, weekends and holidays.

Necessary traits for this position: Seeing, Hearing, Talking* Reading* Writing*

Basic comprehension of English language using the traits* marked above for purposes of safety, management direction and job responsibility, and minimal third-party interaction.

Proficiency of the traits* marked above in the following languages for business letters, memos, customer interaction, presentations, demonstrations, employee direction, audits, etc: English, Spanish, French, Other

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Ideal Image is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We celebrate diversity and are committed to creating an inclusive environment for all team members.