What are the responsibilities and job description for the Senior Product Manager (Remote) position at Ideal Image?
Overview
Ideal Image is North America’s #1 medical aesthetics brand, making personal aesthetics and wellness services more affordable, accessible, and effective than ever before. Ideal Image provides a personalized and premium experience that delivers real results and empowers women through every step of their self-care journey. Come join us as we redefine the beauty ideal.
The Senior Product Manager will own the end-to-end experience across Ideal Image’s digital ecosystem, including our website, mobile app, and beyond, in a fast-moving, agile-like environment filled with ambiguity. You will be tasked with crafting a seamless customer experience, driving integrated solutions from a Salesforce backend to a polished front-end. You’ll manage offshore teams, cut through complexity, and leverage advanced Figma, Jira, and Confluence skills to keep projects on track. Leverage your expertise in Salesforce and web development to bridge business and tech, delivering a seamless platform that enhances the client experience, even in complex and evolving processes.
Responsibilities
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations that do not cause an undue hardship on the company may be made to enable individuals with disabilities to perform the essential functions, as long as that would not hinder or prevent performance of duties,or be of a safety concern.
Key to denote % of time requirements necessary to perform essential functions of this job.
0% = Zero (O) 1-35% = Little (L) 36-70% = Moderate (M) 71-100% = Great (G)
L - Reaching above/below the waist
L - Pushing/pulling movements
L - Climbing stairs / ladders
L - Standing
0 - Kneeling
G - Sitting
M - Walking
L - Lifting
0 -Taste/Smell
G-Typing
G -Color / Depth perception
G - Fine hand & finger movements
L - Operate motor vehicle
G - Operate various equipment
L - Exposed at times to fumes or airborne particles, toxic or caustic chemicals, extreme heat, risk of electrical shock, and vibration.
L - Exposed to various noise levels (L= private office/treatment room, M= showroom/service area, G= heavy equipment)
G - Office machines, phones, fax, computers, postage meter, etc.
G- Working environment: remote or office environment
L - Available to works nights, weekends and holidays.
Necessary traits for this position: Seeing Hearing Talking* Reading* Writing*
Basic comprehension of English language using the traits* marked above for purposes of safety, management direction and job responsibility, and minimal third party interaction.
Proficiency of the traits* marked above in the following languages for business letters, memos, customer interaction, presentations, demonstrations, employee direction, audits, etc: English Spanish French Other _________________
Ideal Image is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
Ideal Image is North America’s #1 medical aesthetics brand, making personal aesthetics and wellness services more affordable, accessible, and effective than ever before. Ideal Image provides a personalized and premium experience that delivers real results and empowers women through every step of their self-care journey. Come join us as we redefine the beauty ideal.
The Senior Product Manager will own the end-to-end experience across Ideal Image’s digital ecosystem, including our website, mobile app, and beyond, in a fast-moving, agile-like environment filled with ambiguity. You will be tasked with crafting a seamless customer experience, driving integrated solutions from a Salesforce backend to a polished front-end. You’ll manage offshore teams, cut through complexity, and leverage advanced Figma, Jira, and Confluence skills to keep projects on track. Leverage your expertise in Salesforce and web development to bridge business and tech, delivering a seamless platform that enhances the client experience, even in complex and evolving processes.
Responsibilities
- Own the Front-End: Build a slick, seamless customer experience across our digital touchpoints—website, app, and beyond.
- Connect Back to Front: Leverage Salesforce as the backbone to drive integrated, end-to-end solutions, from CRM and bookings to data flows powering the front-end.
- Cut Through Ambiguity: Thrive in a dynamic, pre-agile-transformation environment where priorities shift and clarity’s a luxury—bring order and direction.
- Work Offshore: Collaborate with distributed, offshore teams across time zones, keeping them aligned on goals to ensure smooth delivery.
- Tool Up: Prototype fast in Figma, manage workflows in Jira, and document in Confluence-keeping everyone in sync.
- Tech It Up: Use web development skills (HTML, CSS, JavaScript) to partner with engineers and Salesforce know-how to glue it all together.
- Drive Results: Turn vague business needs into concrete product wins, syncing with Marketing and Operations to boost client satisfaction and efficiency.
- Iterate Relentlessly: Ship, tweak, and repeat based on data and feedback in a fast, flexible rhythm.
- Hands-On Grit: Diving into details, fixing problems, and pushing through uncertainty while maintaining a big-picture mindset to drive results.
- Tool Mastery: Advanced skills in Figma, Jira, and Confluence, expertise in Salesforce configuration, and familiarity with HTML, CSS, and JavaScript.
- Uncertainty Champ: Comfortable in fast-changing, pre-agile environments—bonus points for experience leading transformation efforts.
- Customer Focus: Obsessed with making complex systems feel simple and seamless for users.
- Bachelor’s Degree or equivalent training/certifications
- 5 years in product management, with a knack for owning front-end digital products from start to finish.
- Familiarity with HTML, CSS, JavaScript, and frameworks like React or Vue to work closely with engineers and ensure technical feasibility.
- Advanced skills in Figma (prototyping), Jira (sprint trade), and Confluence (alignment/documentation)
- Deep expertise in Salesforce, configuring CRM, integrating systems, and driving front-end functionality from the backend
- Experience in service-based industries or platforms with heavy CRM integration preferred; familiarity with WordPress is a plus.
- Proven availability to deliver impactful presentations that engage stakeholders to secure support for initiatives.
- Strong interpersonal skills with the ability to communicate effectively and interact appropriately with management, other Team Members and outside contacts of different backgrounds and levels of experience.
- Tackle Big Challenges: Shape a digital experience that powers a leading aesthetics brand, with room to make your mark.
- Navigate Ambiguity: Enjoy the freedom to tackle complex challenges and find innovative solutions in a dynamic, high-impact role.
- Growth & Grit: Join a team that values results over polish, pushing the boundaries of wellness and tech.
- Workplace Flexibility: Fully remote position.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations that do not cause an undue hardship on the company may be made to enable individuals with disabilities to perform the essential functions, as long as that would not hinder or prevent performance of duties,or be of a safety concern.
Key to denote % of time requirements necessary to perform essential functions of this job.
0% = Zero (O) 1-35% = Little (L) 36-70% = Moderate (M) 71-100% = Great (G)
- Physical Requirements: Light: Lifting 0-10 lbs. Moderate: Lifting 0-25 lbs. Heavy: Lifting 25 lbs.
L - Reaching above/below the waist
L - Pushing/pulling movements
L - Climbing stairs / ladders
L - Standing
0 - Kneeling
G - Sitting
M - Walking
L - Lifting
0 -Taste/Smell
G-Typing
G -Color / Depth perception
G - Fine hand & finger movements
L - Operate motor vehicle
G - Operate various equipment
- Working Conditions and Schedules:
L - Exposed at times to fumes or airborne particles, toxic or caustic chemicals, extreme heat, risk of electrical shock, and vibration.
L - Exposed to various noise levels (L= private office/treatment room, M= showroom/service area, G= heavy equipment)
G - Office machines, phones, fax, computers, postage meter, etc.
G- Working environment: remote or office environment
L - Available to works nights, weekends and holidays.
Necessary traits for this position: Seeing Hearing Talking* Reading* Writing*
Basic comprehension of English language using the traits* marked above for purposes of safety, management direction and job responsibility, and minimal third party interaction.
Proficiency of the traits* marked above in the following languages for business letters, memos, customer interaction, presentations, demonstrations, employee direction, audits, etc: English Spanish French Other _________________
Ideal Image is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
